Network & Security Engineer
PNet (Pty) Ltd
Century City
6d ago

Location and environment

This role will be based in our beautiful Century City offices in Cape Town; however, you will work amongst a Support Team split across client sites, London, Cape Town, Manchester and Woking offices.

Our culture is non-hierarchical and one which stems from a work hard but have fun environment. We like to laugh, we like to do things together and among all the challenges of growing a fast-

paced business, we endorse people being themselves, allowing them to focus on outcomes and substance rather than form.

If you think you are a result oriented, positive, strategic thinker as well as tactical practitioner, then the Lab is the place for you.

The Role

  • The key deliverables of a Support Services Engineer are to provide technical support to end users. This can include incidents;
  • problems; requests or change control depending on the requirements of any of our customers. The engineer must possess excellent verbal and written communication skills as well as good analytical and technical skills and continually look to improve on this.

    In addition, they need to collaborate with the entire operations team with positive communication and sharing of knowledge and information.

    Reporting to the Team Leader, the key deliverables of our Network & Security Engineers can be summarised as follows :

  • Telephony :
  • o answer calls and attempt first call resolution.

    o confirm and capture accurate information.

  • Take ownership of tickets assigned to you or your relevant virtual team ticket queue within the required agreed SLA’s.
  • Prioritise and manage several tickets at one time.
  • Apply extreme attention to detail.
  • Excellent desktop troubleshooting skills.
  • Basic to intermediate server and network identification and troubleshooting skills.
  • Take ownership of technical escalation.
  • Contribute to and improve internal knowledgebase assets.
  • Refer to internal knowledgebase, assets, internal / external resources to provide accurate solution.
  • Provide prompt and accurate feedback to clients.
  • Direct unresolved issues to senior support service engineer for technical escalation.
  • Maintain data quality and accuracy standards always.
  • Requires a level of supervision.
  • Required skills and capabilities

    The ideal candidate will have / be :

  • Strong experience in a role inclusive of technologies studied and actively supportin
  • Excellent communication and interpersonal skills
  • Experience supporting :
  • o Gama Horizon

    o Cisco LAN / WAN (routers, switches, ASAs)

    o Office 365

    o Windows Servers (full range)

    o Server Virtualisation (HyperV / VMWare)

    o Symantec Products

    o Citrix ( XenApp / XenDesktop)

  • Formal IT qualifications : MCSA Server / CCNA
  • The Package

  • Working hours will be 40 to 45 hours a week during standard business hours (Monday Friday, rotational shifts between 7am 7pm UK time)
  • Offices locating in Century City (Cape Town)
  • Package depending on experience
  • 22 days’ annual leave
  • Opportunity to be a part of a large group of experienced Support Engineers, for you to grow and develop your skills and experience
  • Continual professional development plans
  • Free breakfast daily, lunches paid for on Friday (and a whole array of other benefits!)
  • Working for an established London based employer with predominantly UK based clients
  • Good luck and please bear in mind we receive a very high number of applications; we will endeavour to get back to all applicants, however, we thank you for understanding this is not always possible for unsuccessful applicants.

    IT Lab is an equal opportunities employer and is committed to attracting and retaining the best talent.

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