Field Service Technician, Controls (BW Integrated Systems)
BW Papersystems
Fresno, CA
16d ago

Division Information

To provide customer satisfaction, team effectiveness and efficiency by performing quality service on our packaging machinery.

Provide controls engineering and support new product development and custom application projects as well as develop electronic controls solutions using current technology that meet market and / or customer requirements.

The position will assist and lead troubleshooting efforts performing service-related tasks to support products in the field.

Essential Job Duties and Responsibilities :

Customer Satisfaction

  • Troubleshoot and perform repairs and modifications on the mechanical, electrical, or software aspects of equipment at customer sites to customer’s satisfaction.
  • Assist in the start-up, checkout, installation, and testing of new equipment.
  • Instruct personnel at customer sites on the safety, proper operation, and preventative maintenance of equipment to improve efficiency of customer productivity.
  • Build and maintain customer relationships.
  • Team Effectiveness and Efficiency

  • Act as liaison between internal departments.
  • Provide remote technical support to customers from home office.
  • Communicate information regarding changes made to customer equipment to appropriate internal departments so updates to technical documentation can be made (manuals, drawings, old program files, documentation, and in-
  • house training program.)

  • Provide assistance in the updating of technical documentation.
  • Profitability

  • Ensure project completion within quoted margins.
  • All Other Duties as Assigned.
  • This position requires up to 80% travel. Successful candidate must be able to travel (including internationally) without restriction.

    Barry-Wehmiller is an equal opportunity employer. M / F / D / V This organization uses E-Verify.

    Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and / or skills assessments.

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