Customer Service Representative
Republic National Distributing Company
Customer Service, US
15d ago

Job Code : OPH502 Route Information : Not Applicable Sales Division : Not Applicable Sales Channel : Not Applicable Specific Scope : Not Applicable Shift : Day Pay Type : Hourly City : New Orleans Relocation Benefits : No Relocation Assistance Provided Essential Duties and Responsibilities : (Other duties may be assigned)

  • Receive orders via telephone and fax from customers and sales personnel for manual entry into order entry system.
  • Obtains management approval for orders on allocated or Frozen products.
  • Enters and tracks special type orders including pick-up & send, warehouse breakage, customer un-saleables and return authorizations.
  • In put changes submitted by CAMs for Sam’s and Costco.
  • Input customer’s Hardcoding for sales personnel.
  • Assist the Inventory Control manager with data entry on inventory counts.
  • Assist accounts receivable with updating expired permits, verify customer release from states list filing and mail-outs (periodically).
  • Assist with distribution of incoming mail
  • Functions as primary relief for the switchboard operator.
  • Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

    The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Education and / or Experience : High school diploma or general education degree (GED) preferred; one to three months related experience, preferably previous customer service environment experience and / or training;
  • or equivalent combination of education and experience. Certificates, Licenses, Registrations : Not Applicable Other Requirements :

  • Ability to work overtime
  • 10 key by touch
  • Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit;
  • use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl.

    The employee is occasionally required to stand; walk and climb or balance. The employee must occasionally lift and / or move up to 10 pounds.

    Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.

    Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

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