GENERAL PURPOSE :
This position provides a visible presence at the Store entrances / exits, mitigating theft and fraud and maintaining a safe and secure environment for Associates and Customers.
The Specialist makes eye contact, smiles, and greets all Customers in a prominent, courteous and friendly manner deterring opportunity for theft by demonstrating command presence in a Company issued vest / required black attire, and monitoring the Code 50 package inspection policy.
Walks sales floor to identify and address potential theft indicators, as directed by Store Leadership. Partners with Store Leadership to ensure compliance with Loss Prevention directives and minimization of operational shortage.
Must embrace Company values and have a mentality to protect the Ross treasure.
ESSENTIAL FUNCTIONS :
Understands that safety is the number one priority and practices safe behaviors in everything they do and assists Store Leadership in maintaining a safe and secure environment for both Associates and Customers.
Provides visible command presence, including prominent greetings with eye contact, at Store entrances / exits and on sales floor in a Company issued vest / required black attire, monitoring for potential safety issues.
Removes clutter and ensures safe, clear egress to emergency exits.
Provides great Customer service by prominently greeting Customers, making eye contact, smiling and answering questions in a friendly and courteous manner.
Treats all Customers and Associates with respect. Demonstrates courtesy, friendliness, and professionalism at all times.
Recognizes Associates using Company recognition programs. Regular involvement with internal and external partners. May include conference calls, scheduled district meetings, educating Associates, providing recognition, etc.
Other duties as assigned to support Loss Prevention initiatives.
Represents and supports the Company brand at all times. Maintains a professional appearance, in accordance with Company dress code.
Monitors entrances / exits as well as sales floor for potential theft by identifying suspicious behavior. Gathers theft indicators and uses internal or external intelligence to impact shortage trends.
Effectively communicates to Store Leadership and Loss Prevention Leadership. Adheres to Company policy for external theft response.
Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
Observes and validates proper checkout procedures for Customers and Associates.COMPETENCIES :
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED :
PHYSICAL REQUIREMENTS / ADA :
SUPERVISORY RESPONSIBILITIES :