J. C. Penney Company, Inc., one of the nation's largest apparel and home furnishings retailers, is on a mission to ensure every shopping experience is worth the customer's time, money and effort.
Whether shopping jcp.com or visiting one of over 850 store locations across the United States and Puerto Rico, customers will discover a broad assortment of products from a leading portfolio of private, exclusive and national brands.
Supporting this value proposition is the warrior spirit of over 100,000 JCPenney associates worldwide, who are focused on the Company's three strategic priorities of strengthening private brands, becoming a world-
class Omnichannel retailer and increasing revenue per customer.
As the Cashier Supervisor You are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, delivering company checkout experience strategies and omnichannel processes, and coaching associates on customer service.
Models and holds team accountable for outstanding customer service. Greets and assists customers in finding products and partners with other team members when additional help is needed.
Actively listens to customer issues to resolve problems. Maximizes sales and service by ensuring staff is scheduled appropriately, and by managing FIND more, credit, rewards and gift card programs.
Regularly observes and ensures associates consistently follow and implement checkout experience processes. Monitors associate efficiency by utilizing Point of Sale productivity metrics.
Reduces wait times during peak traffic periods by utilizing Mobile Point of Sale, Satellite Registers and Expeditor stations.
Partners appropriately to stock all Impulse futures and to identify checkout supply needs.
Coordinates the interview Talent Tryout process. Schedules and coordinates new hire orientations and training and administers ongoing associate training.
Partners with the Merchandise Supervisor and General Manager on training compliance and schedule optimization.
com orders. Monitors and shares Ominchannel and reporting metrics and takes action to resolve issues.
Responsible for the Specialty associate training and care / protection plans. Manages the SET processes by planned floor moves and graphics as well as monitoring the Productivity Standards Program processes.
Identifies sell-through opportunities and remerchandising of the selling floor to increase the rate of sale.
Skills & Experience
To achieve success at JCPenney, a Cashier Supervisor will possess the following :
pursues a high standard of performance.
is motivated and resourceful in achieving successful results quickly
Job Title : Cashier Supervisor - Sequim Village S / C