IT Support Technician
Oz Architecture
Denver, United States
2d ago

Job Description

At OZ, our vision is to be energized by an ethos that empowers freedom to take risk and push the industry. We will evolve our practice without limits to be significantly diverse and unique.

We will do this in a culture that is supported by the following Core Values :

  • Uphold the OZ Continuum : As caretakers of a firm which existed before us and will continue after us, we will nurture and lead to reach beyond today’s vision.
  • Pioneering : We have the courage to explore, provoke forward thought and be exceptional.
  • Make Others Successful : Friendship over formality. We embrace healthy conflict while putting others over ourselves. We strive to exceed without limits and keep promises.
  • An Attitude of Openness : Approaching opportunities with a beginner’s mind allows us the capacity to see potential and be a humble expert.
  • Stewardship of Our Communities : We are engaged, altruistic and influential in the communities we serve.
  • We are an award-winning architecture and design firm that has consistently been named one of the best places to work in Denver and Colorado.

    We’re passionate about our mission of creating inspired environments through the free exchange of ideas and are looking for like-

    minded, collaborative and talented candidates.

    Position Summary :

    Entry level position to support our Information Technology Team at a firm of 160+ employees with offices in multiple locations.

    Will provide direct employee IT support and help maintain a local area network (LAN), a wide area network (WAN), and audio-

    visual and phone systems. Reports directly to Network / Systems Administrator and Director of IT.

    Please submit a cover letter and resume with your application.

    Essential Duties and Responsibilities :

  • Follow-up, manage, resolve and close assigned trouble tickets
  • Monitor OZ networks using network monitoring tools and assist in troubleshooting problems / questions that arise during the day
  • Create proactive and reactive trouble tickets to summarize staff repair issues
  • Perform trouble isolation and initiate corrective action on staff reported problems
  • Engage and coordinate with other support teams to assist with more complex trouble resolution
  • Job Requirements

  • Associates or Technical degree, Bachelors with related degree preferred
  • 1-3 years of experience in an IT support position
  • Working knowledge of Ethernet, TCP / IP, and LAN / WAN environments
  • Knowledge of MS Windows Server Network environments, MS Exchange, SAN / NAS environment, Windows 7, 8 & 10 OS
  • Familiarity with Internet protocols, authentication methods, client-server connectivity
  • Experience with Help Desk ticketing system technology a plus
  • Experience with technical problem-solving and troubleshooting skills
  • Strong customer service approach
  • Experience working in the Architecture-Engineering-Construction industry a plus
  • Connect. Collaborate. Create.

    OZ Architecture is known locally, nationally and globally for innovative and award-winning architecture. We have a 53-year history and are an anchor in Denver's creative community with our design studio located in the thriving arts neighborhood of RiNo (River North Arts District).

    Our culture is casual, entrepreneurial and collaborative, and we promote cross-pollination between practice areas which is to say that at OZ you won’t get stuck in a silo doing the same type of work over and over.

    We have a wide range of practice areas and encourage our staff to explore each of them and find the niche that suits their passion.

    We reward hard work and are focused on providing our employees with opportunities to advance. We also emphasize giving back to our local community and building strong personal bonds with each other, because everyone knows that all work and no play gets old, real fast.

    That’s why we have a kickball team, sketch club, community service program, health-wellness activities, employee art show, office dogs and regular Nerf wars!!

    OZ Architecture is proud to have been selected as a recipient of :

  • The ENR Mountain States Design Firm of the Year 2016
  • CoBiz Magazine Best Architecture Firm in Colorado 2016
  • The Best Companies to Work for in Colorado Award 2017, 2016 & 2015
  • Denver Post and Workplace Dynamics Top Workplaces Award 2017 & 2016
  • To take a closer look at our awards, the variety and breadth of our work, and learn more about our culture,

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