The primary responsibility is to execute and / or assist with campus student finance processes including student accounts and financial aid.
Assist Business Operations Manager to execute finance policies and procedures achieving excellent customer service while continually improving efficiencies.
Provide service and consultation with students regarding their accounts and understanding financial aid and charges. This happens in office or via phone / email.
Enforce policies and procedures relating to the campus business office.
Comply and assist with internal and external audit requirements including internal controls and regulatory audits.
Assist with administration of VA benefits.
Perform proactive outreach to assist students with financial aid document completion / collection towards understanding and completion of the packaging process.
Responsible for credit balance processes including stipend / refund processing; utilize Campus Tool Kit to assist in Cash Collection, Student Success and Stipend / Refund Queue.
Conduct calculations and administration related to scholarships, institutional and state grants and Federal Work Study program.
Monitor monthly cash collection and past due cash.
Collect student payments, prepare invoices.
Responsible for fund collection process within the campus including past due accounts.
Monitor past due summary reports for both in-school and out of school students.
Provide credit counseling to students including administering personal budget plans.
Review monthly Institutional Refund Calculations and Title IV refunds.
Assist in bookstore processing, payment posting, opening / closing and issuing course materials to students.Handle various forms of payment, deposits, receiving inventory, returns and displays.
Counsel prospective and current students on financial aid award eligibility, rules and regulations, and over financial borrowing responsibility.
Explain financial aid awards to students and review previous borrower information
Flexibility with awarding, document review, and other administrative tasks as the business required. Perform other accounts-
related functions as needed, as well as assist other departments as needed to ensure quality student experience.
Required Skills :
Associate's degree in Business from an institution accredited by an agency recognized by the U.S. Department of Education or international equivalent required (or equivalent experience)
Bachelor’s degree in Accounting / Finance from an institution accredited by an agency recognized by the U.S. Department of Education or international equivalent preferred
Financial Aid / Student Accounts / Business Office experience strongly preferred
Required Experience :
Able to work constructively and communicate effectively with students, faculty, administrators, and other constituents.
Analytical and problem solving.
Excellent interpersonal skills with customer service orientation.
Strong oral and written communication skills.
High ethical standards.
Proficient knowledge of Excel and Word.
Strong orientation towards high-volume, fast-paced, time sensitive business operations.
Successful in maintaining exemplary customer service levels during high growth.
Knowledge of admissions, financial aid, retention, and placement procedures.
Knowledge of default management, regulatory audits.
Knowledge of internal control concepts and principles.