Lead Configuration Technician
This position is based in Clifton Park, NY
LIFE at Zones nfrastructure
At nfrastructure, we understand that our success results from our diverse workforce. nfrastructure nployees relish challenging projects working alongside technology’s best and the brightest.
Our team members enjoy the freedom and support they receive to help our customers solve problems and capitalize on opportunities.
Our work environments are designed to foster collaboration, creativity, excitement and success. We are a high-growth organization that counts many of the world’s most admired brands as customers.
nfrastructure is a CRN Triple Crown winner, a member of the Fast Growth 150, Tech Elite 250 and Solution Provider 500, Inc.
s Build 100 List of Sustained-Growth Companies, Inc.’s 500 5000 list, and are recognized as both a Times Union Top Workplace and a Best Company to Work for in New York State.
The role : Lead Configuration Technician
The Configuration Technician is responsible for implementing, configuring, imaging and repairing computer equipment and related peripherals.
Lead other Configuration Technicians during installation and maintenance
Liaise between the project management team and the configuration group to develop and support best practices to ensure that internal and external customer needs are being meet and exceeded
Work with Project Management team as Subject Matter Expert to develop project requirements, timeframes, and outcomes. Train Configuration Technicians on project requirements and monitor project for completion
Assign Service Desk tickets as received from queue
Evaluate existing operations to recommend and implement improvements affecting productivity
Requirements : EDUCATION :
Associate’s degree and a minimum of 4 years of related computer systems installation, maintenance and support experience as a team lead