Lead Configuration Technician
nfrastructure
Clifton Park, NY
32d ago

Lead Configuration Technician

This position is based in Clifton Park, NY

LIFE at Zones nfrastructure

At nfrastructure, we understand that our success results from our diverse workforce. nfrastructure nployees relish challenging projects working alongside technology’s best and the brightest.

Our team members enjoy the freedom and support they receive to help our customers solve problems and capitalize on opportunities.

Our work environments are designed to foster collaboration, creativity, excitement and success. We are a high-growth organization that counts many of the world’s most admired brands as customers.

nfrastructure is a CRN Triple Crown winner, a member of the Fast Growth 150, Tech Elite 250 and Solution Provider 500, Inc.

s Build 100 List of Sustained-Growth Companies, Inc.’s 500 5000 list, and are recognized as both a Times Union Top Workplace and a Best Company to Work for in New York State.

The role : Lead Configuration Technician

The Configuration Technician is responsible for implementing, configuring, imaging and repairing computer equipment and related peripherals.

Responsibilities :

Lead other Configuration Technicians during installation and maintenance

Liaise between the project management team and the configuration group to develop and support best practices to ensure that internal and external customer needs are being meet and exceeded

Work with Project Management team as Subject Matter Expert to develop project requirements, timeframes, and outcomes. Train Configuration Technicians on project requirements and monitor project for completion

Assign Service Desk tickets as received from queue

Evaluate existing operations to recommend and implement improvements affecting productivity

  • Maintain an open line of communication with management and vendors
  • Configuration of computer equipment and related peripherals
  • Perform installations and software configurations via Norton Ghost and other imaging applications
  • Image computer equipment for internal and external customer and related peripherals
  • Perform PC and laptop hardware repair
  • Ensure the accuracy for inventory management, including opening and repackaging computers and their related peripherals.
  • Train and mentor all Configuration Technicians
  • Assist Supply Chain Manager in designing and documenting configuration departmental procedures.
  • Alert Supply Chain Manager to any irregularities or damages in the product inventory
  • Other duties as assigned
  • Requirements : EDUCATION :

    EDUCATION :

    Associate’s degree and a minimum of 4 years of related computer systems installation, maintenance and support experience as a team lead

    CERTIFICATIONS :

  • Microsoft Certified Solutions Associate (MCSA)
  • Cisco Certified Network Associate (CCNA)
  • Apple Certified Support Professional (ACSP)
  • EXPERIENCE :

  • Experience working effectively as a team member
  • Experience with DOS, OS / 2 and the Windows environment
  • Experience with Norton Ghost
  • Experience with TCP / IP and Networking
  • Troubleshooting proficiency
  • Experience with Windows 7, Windows 10, and Mac OS
  • Experience with warrantee claims
  • Demonstrated attention to detail and ability to follow documented procedures
  • Ability to lift 50 lbs.
  • Excellent written and oral communication skills
  • Ability to display a positive attitude and approach; professional appearance
  • Supervisory experience a plus
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