Technical Writer
RLM Communications, Inc
DC, Washington
33d ago

Description

THIS POSITION IS CONTINGENT UPON CONTRACT AWARD

As a Technical Writer will create operating instructions, how-to manuals, instructions, and frequently asked questions pages to help technical support staff, consumers, and other users within the White House Information Technology (WHIT) community.

This is a fast-paced and high-profile position where service demands are rigorous with rapid and frequent priority adjustments that are required to meet situational needs of staff members.

Will also support short-notice requirements for commissions and committees that are created to address various issues. Support includes :

  • Write, organize, and standardize supporting documents for IT solutions including revising documents when necessary.
  • Work with computer hardware engineers, network and system administration specialists, computer support specialists, and software developers to manage the flow of information and documentation of all processes.
  • Apply knowledge of the solution, technical writer may serve as part of a team conducting usability studies to help improve the design of a solution that is not yet in production.
  • May gather usability feedback on topics through personal observation, library and internet research, and discussions with technical specialists.
  • Position Requirements

    Education / Qualifications / Experience :

  • Must be able to understand complex information and communicate that to customers with diverse professional backgrounds.
  • Ability to deliver technical information in many formats including an online knowledge base, other online tools, technical documents, in-
  • person training when necessary, and the potential use of multidimensional images, text, sound, and video.

  • Five (5) years technical writing experience.
  • Clearance : Secret or Interim Top Secret Clearance

    Full-Time

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