THIS POSITION IS CONTINGENT UPON CONTRACT AWARD
As a Technical Writer will create operating instructions, how-to manuals, instructions, and frequently asked questions pages to help technical support staff, consumers, and other users within the White House Information Technology (WHIT) community.
This is a fast-paced and high-profile position where service demands are rigorous with rapid and frequent priority adjustments that are required to meet situational needs of staff members.
Will also support short-notice requirements for commissions and committees that are created to address various issues. Support includes :
Write, organize, and standardize supporting documents for IT solutions including revising documents when necessary.
Work with computer hardware engineers, network and system administration specialists, computer support specialists, and software developers to manage the flow of information and documentation of all processes.
Apply knowledge of the solution, technical writer may serve as part of a team conducting usability studies to help improve the design of a solution that is not yet in production.
May gather usability feedback on topics through personal observation, library and internet research, and discussions with technical specialists.
Education / Qualifications / Experience :
Must be able to understand complex information and communicate that to customers with diverse professional backgrounds.
Ability to deliver technical information in many formats including an online knowledge base, other online tools, technical documents, in-
person training when necessary, and the potential use of multidimensional images, text, sound, and video.
Five (5) years technical writing experience.
Clearance : Secret or Interim Top Secret Clearance