At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families.
As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated.
At every touchpoint, customers will discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands.
Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward helping customers find what they love for less time, money and effort.
Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment.
It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.
As the Merchandise Supervisor you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution, training and developing associates and executing sales building programs.
Models and holds team accountable for outstanding customer service. Actively listens to customer issues to resolve problems.
Maximizes sales and service by ensuring staff is scheduled appropriately. Drive planning and execution of events and credit card acquisition.
Drives WORTH initiatives by ensuring accurate pricing and signing and store environment
Maintains high merchandise presentations standards, actively leads the team in planning and execution of all merchandise and visual elements in the store, including the pricing and signing process.
Promote company merchandise strategy and identifies local opportunities to drive sales. Oversees efficient and clean recovery process in the store.
Work safety initiatives, facility equipment, repairs and overall building maintenance. Oversees the cash office and owns receiving, shipping and logistics with third party carrier processes.
Manages fitting room and recovery efforts. Supervises completion of Cash Office completion, Manages Defective MTO (DMTO) process and Supports MOD program.
Manages shrinkage by delivering inventory accuracy and following cash room standards
Plays an active role in the training and development of associates; coaches in the moment, addresses performance issues,
Skills & Experience
To achieve success at JCPenney, a Supervisor will possess the following :
Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively
creates an environment of fairness by being approachable and honest.
take action with energy and urgency
Merchandise Supervisor - N County Fair Mall