Manufacturing Vertical Practice Leader - Industrial Managed Services
GE Capital
Illinois
10d ago

Role Summary :

The Manufacturing Vertical Practice Director will define the technical vision to provide operating expertise and decision support for manufacturing customers undertaking a digital transformation.

This critical role will grow a senior team of deep subject matter experts and will be responsible for driving team knowledge across a global footprint.

This person must have match deep manufacturing expertise, predictive analytics knowledge, and a visionary mindset.

Essential Responsibilities :

The Customer Reliability Director must leverage deep and wide manufacturing industry experience, equipment knowledge, process knowledge, software know-

how, and customer satisfaction skills to deliver world class predictive analytics and monitoring solutions to assigned customer accounts.

In this role, you will :

  • Set a road map and vision for driving Industrial Managed Services in the manufacturing space
  • Drive continuous improvement in team knowledge in the manufacturing space
  • Drive customer satisfaction and ensure all customers are super pleased with our services
  • Quickly learn and understand engineering processes related to manufacturing verticals.
  • Quickly master cutting edge predictive analytics software and tools.
  • Deftly manage customer expectations and satisfaction for assigned customer accounts.
  • Deliver savings to your customer in the form of reduced maintenance costs and less unplanned downtime.
  • Qualifications / Requirements :

    Basic Qualifications :

  • Bachelor’s Degree in Computer Science or in STEM Majors (Science, Technology, Engineering and Math)
  • Minimum 15 years work experience
  • Eligibility Requirements :

  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.
  • Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen
  • Must be willing to travel 25%
  • Desired Characteristics :

    Technical Expertise :

  • Software oriented with the ability to quickly learn new technologies.
  • Able to work cross function / industry to analyze information; Able to present analysis and recommendations to drive strategic decisions.
  • Able to define processes and procedures for new business models.
  • Has demonstrable expertise and understanding of one or more products.
  • Acts as a resource for others in solution design.
  • Knows best practices which result in higher adoption of solutions based on product capabilities.
  • Ability to communicate product capabilities internally and in customer facing situations.
  • Understands regional challenges for each product, and develops mitigation strategies for functionality gaps.
  • Can speak to key differentiators between our product capabilities and competing solutions.
  • Demonstrates ability to diagnose and solve basic to intermediate issues;
  • Able to isolate moderately complex scenarios down to actionable items within designated job function;
  • Can be utilized to problem solve at customer sites as the GE representative.
  • Business Acumen :

  • Serves as a coach / mentor to others on best practices for project delivery and execution; Acts as advisor to others in the area of customer satisfaction;
  • focuses on tangible and intangible benefits to ensure customer awareness and satisfaction.

  • Teaches others how to design and conduct a thorough client needs analysis and collect VOC data; Uses available client data to proactively identify possible needs before they are expressed by client;
  • Can use advanced data analysis techniques to synthesize and act on information.

  • Able to establish, maintain, and grow key executive relationships within customer accounts; Adept at navigating political and hierarchical landscape and facilitates the customer decision making process.
  • Leadership :

  • Proactively identifies and removes project obstacles or barriers on behalf of the team; Able to navigate accountability in a matrixed organization;
  • Communicates and demonstrates a shared sense of purpose.

  • Shares knowledge, power and credit, while establishing trust, credibility, and goodwill; Coordinates role responsibilities with that of others to achieve mutual goals;
  • Encourages groups to work together to efficiently resolve problems; Proactively coaches and / or mentor’s others to improve their contribution to the team.

  • Recognized as a knowledge leader in his / her area of expertise; Demonstrates ability to solve complex problems bringing definition and appropriate detail to simplify delivery, manage risk, and drive desired outcomes.
  • Able to adjust information (e.g. level of complexity) and story to align with audience; Produces functional area information in sufficient detail for cross-
  • functional teams to utilize, using presentation and storytelling concepts. Informs stakeholders of key customer issues, identifies potential problems or conflicts and resolves them when necessary.

    Personal Attributes :

  • Influences and energizes others toward the common vision and goal; Able to maintain excitement for a process and drive new directions of meeting a goal in the face of unfavorable odds and setbacks.
  • Increases client engagement to further drive the pace and focus required to achieve business priorities and uncover desired outcomes for both the customer and GE;
  • Utilizes business acumen and domain experience to advise the customer on critical success factors for the initiative at hand;
  • Continuously influences the customer to think ahead on what is needed to acquire, deploy, and utilize the solution.

  • Demonstrates integrity and trustworthiness; Remains at ease in ambiguous work situations and is open to change; Contributes to an environment where teams are encouraged to reach beyond themselves and connect across constituent groups.
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