Role Summary :
The Manufacturing Vertical Practice Director will define the technical vision to provide operating expertise and decision support for manufacturing customers undertaking a digital transformation.
This critical role will grow a senior team of deep subject matter experts and will be responsible for driving team knowledge across a global footprint.
This person must have match deep manufacturing expertise, predictive analytics knowledge, and a visionary mindset.
Essential Responsibilities :
The Customer Reliability Director must leverage deep and wide manufacturing industry experience, equipment knowledge, process knowledge, software know-
how, and customer satisfaction skills to deliver world class predictive analytics and monitoring solutions to assigned customer accounts.
In this role, you will :
Set a road map and vision for driving Industrial Managed Services in the manufacturing space
Drive continuous improvement in team knowledge in the manufacturing space
Drive customer satisfaction and ensure all customers are super pleased with our services
Quickly learn and understand engineering processes related to manufacturing verticals.
Quickly master cutting edge predictive analytics software and tools.
Deftly manage customer expectations and satisfaction for assigned customer accounts.
Deliver savings to your customer in the form of reduced maintenance costs and less unplanned downtime.
Qualifications / Requirements :
Basic Qualifications :
Bachelor’s Degree in Computer Science or in STEM Majors (Science, Technology, Engineering and Math)
Minimum 15 years work experience
Eligibility Requirements :
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.
Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen
Must be willing to travel 25%
Desired Characteristics :
Technical Expertise :
Software oriented with the ability to quickly learn new technologies.
Able to work cross function / industry to analyze information; Able to present analysis and recommendations to drive strategic decisions.
Able to define processes and procedures for new business models.
Has demonstrable expertise and understanding of one or more products.
Acts as a resource for others in solution design.
Knows best practices which result in higher adoption of solutions based on product capabilities.
Ability to communicate product capabilities internally and in customer facing situations.
Understands regional challenges for each product, and develops mitigation strategies for functionality gaps.
Can speak to key differentiators between our product capabilities and competing solutions.
Demonstrates ability to diagnose and solve basic to intermediate issues;
Able to isolate moderately complex scenarios down to actionable items within designated job function;
Can be utilized to problem solve at customer sites as the GE representative.
Business Acumen :
Serves as a coach / mentor to others on best practices for project delivery and execution; Acts as advisor to others in the area of customer satisfaction;
focuses on tangible and intangible benefits to ensure customer awareness and satisfaction.
Teaches others how to design and conduct a thorough client needs analysis and collect VOC data; Uses available client data to proactively identify possible needs before they are expressed by client;
Can use advanced data analysis techniques to synthesize and act on information.
Able to establish, maintain, and grow key executive relationships within customer accounts; Adept at navigating political and hierarchical landscape and facilitates the customer decision making process.
Proactively identifies and removes project obstacles or barriers on behalf of the team; Able to navigate accountability in a matrixed organization;
Communicates and demonstrates a shared sense of purpose.
Shares knowledge, power and credit, while establishing trust, credibility, and goodwill; Coordinates role responsibilities with that of others to achieve mutual goals;
Encourages groups to work together to efficiently resolve problems; Proactively coaches and / or mentor’s others to improve their contribution to the team.
Recognized as a knowledge leader in his / her area of expertise; Demonstrates ability to solve complex problems bringing definition and appropriate detail to simplify delivery, manage risk, and drive desired outcomes.
Able to adjust information (e.g. level of complexity) and story to align with audience; Produces functional area information in sufficient detail for cross-
functional teams to utilize, using presentation and storytelling concepts. Informs stakeholders of key customer issues, identifies potential problems or conflicts and resolves them when necessary.
Personal Attributes :
Influences and energizes others toward the common vision and goal; Able to maintain excitement for a process and drive new directions of meeting a goal in the face of unfavorable odds and setbacks.
Increases client engagement to further drive the pace and focus required to achieve business priorities and uncover desired outcomes for both the customer and GE;
Utilizes business acumen and domain experience to advise the customer on critical success factors for the initiative at hand;
Continuously influences the customer to think ahead on what is needed to acquire, deploy, and utilize the solution.
Demonstrates integrity and trustworthiness; Remains at ease in ambiguous work situations and is open to change; Contributes to an environment where teams are encouraged to reach beyond themselves and connect across constituent groups.