Systems Administrator
Chenega Corporation
District of Columbia-Bolling AFB
4d ago

Company Job Title : Clearance :

Clearance : Location :

Location : Reports To :

Reports To : FLSA Status :

FLSA Status : Summary :

Summary :

TheSystems Administrator will workclosely with both on-site and remote users to coordinate site visits andupgrades, provide on-

site and remote resolution support for trouble calls, andprovide TIER 2 / 3 support of production systems.

Duties andResponsibilities :

Systems administration of desktop and server systems connected to local and wide area networks. Desktop system management responsibilities involving account monitoring, security, Operating System (OS) installation, and other local area system administration related functions.

Provide support for implementation, troubleshooting and maintenance of IT systems

Manage IT system infrastructure and any processes related to these systems

Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client / server / storage / network devices, mobile devices, etc.

Provide Tier 2 and Tier 3 problem identification, diagnosis and resolution of problem

Provide support for the escalation and communication of status to agency management and internal customers

Provide support for the dispatch system and hardware problems and remains involved in the resolution process

Install / load operating system and application software

Isolate and resolve hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof

Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance

Integrate new technologies into new and existing systems including the transition and migration of corporate systems.

Execution of on-site, on the floor, technical and system administration support

Support requirements for managing installation, configuration and maintenance of Unix / Windows workstations and servers, including Web servers, network attached storage devices, and stored data in support of business processing requirements

  • Perform software installations and upgrades to Unix / Windows operating systems and layered software packages and maintains them in accordance with established policies, procedures and service level agreements;
  • evaluation and installation of software / hardware patches and resolution of software related problems associated with COTS / GOTS products

    Assist with achieving optimum performance and availability standards through implementing appropriate technical solutions.

    Attend meetings weekly and provide weekly status reports.

    Resolve a wide range of system issues, troubleshooting software, hardware, diagnosis of network issues, and addressing trouble tickets and service tasks across all tiered levels.

    Attend Authorized Outage, Firewall Change Request, and Root Cause Analysis Boards as required

    Create and follow procedures to maintain and manage multiple linked databases including security, data safety and integrity, disaster recovery, and bulk data import / exports.

    Conduct routine and emergency maintenance of assigned data center equipment

    Communicate / coordinate scheduled preventive maintenance windows with potentially impacted customers

    Collaborate and contribute to the development, administration, and testing of backup and recovery plans

    Participate in technical research and development to enable continuing innovation

    Ensure systems are secure to STIG guidelines by utilizing tools such as Retina and HBSS

    Maintain operational, configuration, and other standard operating procedures (SOPs).

    Verify system availability with existing Enterprise tools

    Willserve in a supervisory capacity overseeing a team of technicians

    Otherduties as assigned

    Toperform this job successfully, an individual must be able to perform eachessential duty satisfactorily.)

    Bachelor'sDegree and 8+ years relevant experience or

    Associate’sDegree and 10+ years relevant experience or

    12+years relevant experience

    Yearsof relevant work experience includes :

    UNIX,Windows, and / or Storage administration

    Experienceworking with trouble reporting and tracking systems such as REMEDY

    Experiencesupporting the IC / DOD

    Experiencein the imagery intelligence domain a plus

    Security + certification within 90 days of hire

    TS / SCIrequired; with ability to pass CI polygraph.

    Knowledge, Skillsand Abilities :

    Abilityto create and modify scripts in multiple disciplines on Windows, Linux, andSolaris systems

    Abilityto learn, understand, and apply new technologies.

    Abilityto conform to shifting priorities, demands and timelines through analytical andproblem-solving capabilities is required.

    Abilityto respond to after hour calls provide on-call support

    Mustpossess strong problem solving and fault isolation skill sets

    Knowledgeof the Customer’s processes and procedures and of the Customer’s productionsystems a plus

    Ability to prioritize and execute tasks in a high-pressure environment.

    Ability to function as a team member and independently

    Ability to travel 0-20% to local area sites as well as other locations with similar architecture / footprint.

    Preferskills in one or more of the following : Window Server, Red Hat, IRIX, Solaris,Sybase, Informix, SQL, and Imagery Production Chain

    Abilityto lift or move various pieces of computer equipment, (max 40 pounds).

    Ability to prioritize and execute tasks in a high-pressure environment.

    Generalknowledge of database administration, network administration and possessnetwork configuration management skills.

    Physical Demands :

  • While performing the duties of thisJob, the employee is regularly required to sit and talk or hear. The employeeis frequently required to walk;
  • use hands to finger, handle, or feel and reachwith hands and arms. The employee is occasionally required to stand; climb orbalance and stoop, kneel, crouch, or crawl.

    The employee must occasionally liftand / or move up to 25 pounds. Specific vision abilities required by this jobinclude close vision.

    The work environmentcharacteristics described here are representative of those an employeeencounters while performing the essential functions of this job.)

    The employee will normally work ina temperature-controlled office environment, with frequent exposure toelectronic office equipment.

    During visits to areas ofoperations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborneparticles, toxic or caustic chemicals, and loud noise.

    Nativepreference under PL 93-638.

    Weparticipate in the E-Verify Employment Verification Program.

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