Spaces Virtual Reality Team Lead
Cinemark
Suite, San Jose, US
6d ago

Summary

Passionate about experiencing virtual reality, the newest technology within gaming? Join Cinemark’s Spaces virtual reality team today! We have created VR experiences where guests could be fully immersed in a world with cutting edge game play and haptics.

Now we are looking for talented and enthusiastic teams for our Oakridge, CA location to take our guests on an adventure they will never forget.

As a VR Team Lead you will join our team at our Oakridge, CA location to chaperone guests through an unforgettable VR experience.

You will be responsible for assisting with the operations of the attraction, guiding guests through the experience in a safe and timely manner.

And most importantly make sure our guest have a fun and out of this world experience.

Responsibilities

  • Ensure adequate staffing is in place to cover each shift
  • Assist in the hiring, leading and mentoring of front-line team
  • Assign positions and shift rotations according to the strengths of the team
  • Adhere to the company standards for breaks and mealtimes
  • Perform the duties of a front-line staff as needed
  • Personify company standards of excellence, hospitality and quality management
  • Act as a first point of escalation and escalate issues
  • Requirements

  • Real passion for technology and video games
  • 2+ years of experience working in a high paced front-line customer service setting
  • Previous experience in a leadership role required
  • High school diploma or equivalent required; college level course-work in related field preferred
  • Professional, well-groomed appearance and demeanor
  • Exceptional communication skills, both written and verbal
  • Ability to work days, nights, weekends, and holidays as business needs require
  • Ability to stand for extended periods of time, lift up to 30 lbs.
  • Applicants must be at least 18 years old
  • Cinemark USA, Inc. is an Equal Opportunity Employer

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