Service Representative - Pelham Manor
24 Hour Fitness USA, Inc.
Pelham Manor, New York
29d ago

Description :

The Service Representative (SR) provides customer service support to the club members and guests.

Responsible for delivering the 24 Hour Fitness Service Promise; contribute to running a clean, friendly and well maintained club, and executing the team member basics of being on time and complying with the dress code

Responsible for assisting and directing members / guests

Monitoring incoming inquiries and ensuring proper check in procedures are followed

Essential Duties & Responsibilities :

Member and Guest Check in Compliance

Greet all incoming members and guests

Ensure all check in procedures are followed

Ensure Guest Fitness Profiles are completed and appropriate fees are collected

Enter Guest and Telephone Inquiry information into CRM

Customer Service

Answer all incoming inquiries and obtain appropriate information to direct / transfer calls / guests

Handle member service issues to include : Personal Training, guest, Lost and Found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments

Record member concerns on the Member Service Log or Maintenance Log (depending on issue)

Record lost and found items on the Lost and Found Property Log and secure items per policy

Ensure required forms are available, and completed and processed properly (e.g. Kid's Club Log, Group X Reservation sheets, etc.)

Promote and sell merchandise

Keep front desk area and lobby clutter free, and orderly

Perform general cleaning duties to include hourly locker room checks

Point of Sales

Operate POS system and ensure open / close / break procedures are followed

Reconcile and report all incoming or outgoing transitions

Process all transactions through POS

Qualifications :

Must have 6-12 months experience in customer service function. Retail environment preferred

Experience with multiple phone lines preferred

Strong customer service skills

Strong communication skills both oral and written

Attention to detail

Certifications / Educational Requirements :

  • High School Diploma or GED required
  • Physical Requirements :

    While performing the duties of this job, the employee is regularly required to stand for up to 8 hours. The employee occasionally sits, walks, kneels and reaches with hands and arms

    Frequently required to lift and / or move up to 25 lbs.

    Work Environment :

    While performing the duties of this job, regularly exposed to moving mechanical parts

    The noise level in the environment is occasionally loud

    This position description intends to describe the general nature and level of work being performed by people assigned to this job.

    It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

    FULL-TIME Part-time

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