Call Center Representative
Aerotek, An Allegis Group Company
IL, Buffalo Grove, us
2d ago

Job Description

Tasks for Customer Service Rep can differ per location :

High volume call center (100 calls per day)!

Effective delivery of company products and services (40%)

  • Responds to telephone inquiries and orders from homecare patients and referral sources.
  • Provides information on equipment, supplies and services.
  • Determines the best method for providing services.
  • May assist walk-in patients with the selection of equipment, supplies and services.
  • Timely processing / facilitation of patient orders (30%)

  • Processes telephone orders by preparing patient paperwork.
  • Verifies insurance and / or other method of payment.
  • Completes all necessary paperwork in an accurate and efficient manner to facilitate the data entry, accounts receivable and delivery of the order placed.
  • May perform data entry.
  • Distributes copies of paperwork to appropriate personnel.
  • May assist with the processing of billing paperwork.
  • Effective coordination of patient services / supplies (10%)

  • Coordinates the delivery, set-up and pick-up of equipment, supplies and services with appropriate personnel.
  • Ensures deliveries and set-ups can be arranged in a timely manner.
  • Appropriate documentation (10%)

  • Accurately maintains files of all patient account profile information and referral source data.
  • Customer satisfaction (10%)

  • Resolves patient complaints by identifying problems and coordinating appropriate corrective action.
  • Qualifications

    High School diploma or GED

  • Minimum of 1 year in a customer service or call center environment (call center type environments preferred, if doctors office then anything below managing 75 calls / day would not translate to similar environment).
  • Must have effective and empathetic communication style in managing inbound calls and communications with clients and team members.
  • Computer experience is required with proficiency in Microsoft Outlook, Word and Excel.
  • Basic alpha number data entry skills with attention to accuracy and quality is essential.
  • Intermediate math skills are required with attention to detail and quality essential.
  • Experience in a health care setting or insurance industry is a plus, including knowledge of basic insurance and third party terms and medical terminology.
  • Ability to work with people in a team environment while meeting individual performance goals.
  • Must be able to read and interpret policies, procedures and instructions.
  • Effective organizational skills and ability to prioritize a fluctuating workload and competing priorities is essential.
  • About Aerotek :

    We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity.

    As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees.

    Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year.

    Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-

    237-6835 or email accommodation aerotek.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting.

    The Recruiter is the sole point of contact for questions about this position.

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