Strategic Customer Success Manager
San Francisco, CA, United States
12h ago

About Us

SaaStr is the world's largest community of SaaS executives, entrepreneurs, and founders sharing best practices and learning how to grow their businesses faster, with less stress and more success.

Our community engages with us through our incredibly popular blog, podcast and content resources, events (including our Annual event which has over 12,000 attendees in San Francisco and 2,500 in Europe), our investment fund, and our SaaStr Pro paid content service.

We are tackling a large number of large projects over the next year in the US and abroad. We have a ton of irons in the fire and love folks who are creative and excited to roll up their sleeves and get stuff done.

About You

SaaStr is looking for a motivated and team-oriented Strategic Account Manager to join our team as a key leader. Job #1 is being the relationship owner of all strategic sponsors (top 30-40 accounts) to our global events.

This includes being the point of contact for strategic accounts, owning the orchestration of client deliverables, ensuring client success, and ultimately setting the client up to renew their sponsorship package.

This person will be an integral part of our revenue team ensuring that our largest sponsors have a wonderful experience with SaaStr and continue to invest in the community every year.

As the fastest growing technology conference in the world, SaaStr will continue to add more and more strategic sponsors & partners, and with that will be a huge growth opportunity for this role.

Responsibilities :

  • Operate as the lead point of contact for any and all matters specific to your accounts
  • Build and maintain strong, long-lasting client relationships
  • Develop relationships within client to VPs and C-level executives
  • Study and become knowledgeable of client's industry and technology vision
  • Ensure long term client satisfaction and referenceability
  • Educate and drive adoption of SaaStr's full sponsorship offerings, bringing in our sales team when necessary for demonstrations
  • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Communicate clearly the progress of monthly / quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and / or identify areas of improvement to exceed sales quotas
  • Forecast & track key account metrics in internal SaaStr meetings
  • Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
  • Assist with high severity requests or issue escalations as needed
  • Skills :

  • B2B experience in an account management capacity (bonus points for services experience)
  • Expert on client relationship management
  • Passion for building relationships with your clients
  • High attention to detail
  • Experience working with Salesforce a plus
  • Experience :

  • BS / BA or equivalent
  • 3-5+ years of experience managing clients post-sales
  • Experience visiting customers on-site
  • Demonstrable ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level executive.
  • This role would report directly to our Operations team and also work very closely with our VP Sales and revenue team.
  • Owning the relationship with a $6M+ book of business is plenty! But there is also an opportunity to help own or grow out our post-sales function as well as refine our strategy for up-selling and cross-selling as SaaStr continues to expand and host more shows around the world.
  • SaaStr has a huge global impact but is a very small team (
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