Network Operations Center Supervisor
Crossfire Consulting
CA - Rancho Cucamonga
1d ago

Job Title : Network Operations Center Supervisor

Location : Rancho Cucamonga, CA

Department / Group : Network operations

Travel Required : As needed - up to 50%

Position Type : Permanent Full-Time / Regular

SUMMARY

You will be responsible the efficient operation of the Network Operations Center (NOC) and the personnel assigned, in support of business and residential internet services and long-haul fiber data services in California and Nevada.

Services include the city of Ontario, Rancho Cucamonga, and Vallejo network structures.

ROLE AND RESPONSIBILITIES

  • Supervise Network Operations Center personnel.
  • Coordinate and Supervise Field Technicians in support of customer services and repair.
  • Supervise residential orders as necessary.
  • Supervise customer conflict resolution.
  • Supervise sales to cash coordination to ensure residential orders are processed in the most efficient way possible.
  • Supervise process business orders through client's internal system.
  • Supervise required documents are accurate and accounted for.
  • Coordinate with Client's Network Engineer team for upgrades, colo's, orders involving third party providers, etc.
  • Monitor the production of the Field Technician team as well as the individual and adjust accordingly.
  • Set up internal training scenarios to strengthen the field tech skill set and morale.
  • Frequently communicate or have weekly meetings to address corporate information or to discuss individual orders.
  • Provision and test E-Line, E-LAN and Internet services.
  • Develop and execute test plans to check infrastructure and system performance.
  • Draw network diagrams.
  • Enforce policies for standardizing systems.
  • Document network policies and procedures in a clear concise way.
  • Qualifications / Duties :

  • Previous experience in networking, IT, or other related fields.
  • Familiarity with TCP / IP.
  • Familiarity with MetroEthernet standards.
  • Strong understanding of layer 2 and layer 3 of the OSI model.
  • Familiarity with OSPF.
  • Strong troubleshooting and critical thinking skills.
  • Strong attention to detail.
  • Ability to deal with change.
  • Excellent written and verbal communications skills.
  • CCNA or equivalent training a plus.
  • Coordinate scheduled calls with customer.
  • Work with the customer to schedule site walk and establish a meet-me-point.
  • Work with the customer's engineering and Client's engineering to create an agreeable scope-of-work (SOW).
  • Work with Client team to establish required permits and begin process of procuring where applicable.
  • Send out SOW to construction vendors to obtain cost estimates where applicable.
  • Work with Client team to procure necessary material / equipment for project.
  • Once construction vendor is approved, schedule construction and monitor progression.
  • Monitor the construction schedule and update the customers of changes.
  • Coordinate scheduled calls with the established construction vendor when applicable.
  • Dispatch team to pull fiber from meet-me-point into shelter, install equipment, and test fiber.
  • Send OTDR results to the customer for official completion of individual project.
  • Monitor the fiber drop progression and make suggestions to increase production.
  • Create weekly splice schedule for optimal production.
  • Create cost estimates for customers needing conduit placement, existing conduit discovery / testing, etc.
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