As pioneers in audio and video technology, we at Plantronics and Polycom uniquely understand the power of human connection.
We’ve seen it drive innovation, solve problems, inspire action and power productivity. We are bringing together our portfolio of high-
quality, proven products and services to connect people to what matters most whether it’s their colleagues, customers, playlists or favorite games.
Together, our technology will keep that connection strong and fuel a future of collaboration and understanding, in spite of circumstances, distance or time zones.
The Manager, Services Capability Programs position is within Plantronics’ Global Services (PGS) Business Unit’s Service Operations group and will be a key contributor in developing and managing the Global Services systems roadmap and all underlying business processes.
The Manager, Services Capability Programs will be responsible in managing for all back-office support systems development projects in close collaboration with the corporate IT teams for maintenance and development of Polycom’s next-
generation support system capabilities.
The Manager, Services Capability Programs will lead and manage strategic, cross-functional programs that are essential to achieving Service Operations’ business goals like operational efficiency improvements and continued services growth.
The individual will need to work across all operating levels, spanning from business needs to requirements management and detail data analysis to developing test, training and roll-
out plans. The individual will work globally across Services, collaborating with the global Theater Operations, the three Lines of Business (LoBs), Service Logistics, Service Engineering, New Product Introduction (NPI) teams and corporate IT to develop and implement strategies, and manage key programs focused on enabling Polycom’s continued services growth, aligned to product and technology expansion.
Contribute to the development and evolution of data governance process for Services.
Demonstrated experience managing diverse functions within a global service matrix organization.
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, gender identity, sexual orientation or on the basis of disability.
To all recruitment agencies : Plantronics does not accept agency resumes. Please do not forward resumes to our jobs alias, Plantronics employees or any other company location.
Plantronics is not responsible for any fees related to unsolicited resumes.