Administrative Assistant (FT)
JACO Rehab
Honolulu, Hawaii, United States
3d ago

JACO Rehab

Title : Administrative Assistant

Department : Front Desk

Shift : TBD. Will include evenings / weekends

Department : Front Desk

Location : Honolulu

Pay : $14.50+ / hr or based on experience

One of Oahu's best and busiest physical therapy clinics is seeking enthusiastic and motivated. Administrative Assistant for full-time work! We’re looking for positive and customer-orientated staff to be part of our fun and diverse team.


Schedules appointments for 20+ physical therapists for clients or customers by phone, or in-person by performing the following duties :

  • Uses our electronic medical records system to record the time and date of appointments.
  • Welcomes clients upon check-in.
  • Thanks, clients upon checkout.
  • Professionally administer incoming calls.
  • Communicate with referring providers and staff.
  • Refers to all billing questions to billing department.
  • Efficiently and accurately perform a variety of clerical duties including faxing, scheduling, making calls, scanning, etc.
  • Registers new patients and preps their chart.
  • Ensures all insurance policies and procedures are met.
  • Receives payments for services and products.
  • Informs physical therapists of patient arrival to appointment.

  • Problem Solving Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions;
  • Works well in group problem-solving situations; uses reason even when dealing with emotional topics.

  • Customer Service manages difficult or emotional customer situations; response promptly to customer needs; solicits customer feedback to improve service;
  • response to requests for service and assistance; meets commitments.

  • Interpersonal Skills focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting;
  • keeps emotions under control; remains open to others' ideas and tries new things.

  • Oral Communication speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions;
  • demonstrates group presentation skills; participates in meetings.

  • Written Communication writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs;
  • presents numerical data effectively; able to read and interpret written information.

  • Teamwork balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback;
  • contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives;
  • supports everyone's efforts to succeed.

  • Quality Management looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
  • Ethics treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically;
  • upholds organizational values.

  • Motivation sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence;
  • takes calculated risks to accomplish goals.

  • Planning / Organizing prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives;
  • organizes or schedules other people and their tasks; develops realistic action plans.

  • Professionalism approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position;
  • accepts responsibility for own actions; follows through on commitments.

  • Quality - demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance;
  • monitors own work to ensure quality.

  • Quantity meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
  • Safety and Security observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions;
  • uses equipment and materials properly.

  • Adaptability adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation;
  • able to deal with frequent change, delays, or unexpected events.

  • Attendance / Punctuality is consistently at work and on time; ensures work responsibilities are
  • covered when absent; arrives at meetings and appointments on time.
  • Dependability follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments;
  • commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.

  • Initiative volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks;
  • looks for and takes advantage of opportunities; asks for and offers help when needed.


    To perform this job successfully, an individual must be able to perform each essential duty

    satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • High school diploma or general education degree (GED), BA or BS preferred.
  • At least 2 years of customer service experience, preferably working directly with patients in a
  • medical setting.
  • Language Skills Ability to read and comprehend instructions, correspondence, and memos.
  • Ability to write simple / complex correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Reasoning Ability Ability to apply common sense understanding to carry out detailed but
  • uninvolved written or oral instructions. Ability to deal with problems involving a few concrete
  • variables in standardized situations.
  • Computer Skills 50+ wpm, Mac OS, Microsoft Office including but not limited to Word, Excel.

  • Medical, vision, dental benefits covered after qualifying hours
  • Over two weeks paid vacation a year
  • Generous 401k benefits
  • Wellness benefits
  • Monthly bonus opportunities
  • Continuing education opportunities, and more!
  • Please only qualified applicants need apply. Applicant must submit a cover letter along with

    resume. Please visit our website and social media pages to learn more about our company and our dynamic team : JacoRehab.

    com & TeamJacoHawaii. We look forward to hearing from you!

    About JACO Rehab :

    At JACO Rehab our mission is to EMPOWER our patients by providing individualized, innovative, and intelligent care. We strive to provide the best possible patient care for each one of our patients.

    Our aim is not only to meet, but to also exceed our client’s expectations of what physical therapy can be.

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