At LensCrafters, we love eyes and we care about the people behind them.
LensCrafters is the largest optical retailer in North America with 900+ stores and a s part of an eyewear industry leader, Luxottica, our love of eyes and higher standard of quality have made LensCrafters a leader in vision care for over 30 years.
The Associate Optometrist is a leader in the organization, delivering the brand promise, experience & the organization’s key results through collaboration & teamwork.
Ensures all patients receive the highest quality Optometric care by performing clinical protocols while maximizing results & practices growth through strong partnership with the MOD, SMM & team.
The Associate Optometrist delivers key performance indicators and serves as a leading ambassador of the Brand inside & outside the organization who is driven by passion & high standards to always go above & beyond.
MAJOR DUTIES & RESPONSIBILITIES
Ensures executional excellence & winning results in partnership with the MOD & store team.
Demonstrates commitment to exceed results through strong competency in KPI management & high accountability.
Ensures Brand is known as the leading optical provider within the community.
Operates as successful stakeholder to all leaders within the organization & local market.
Places the patient / customer 1st & delivers excellent service.
Strives to exceed expectations on all KPIs.
Conveys a commitment to providing unsurpassed Patient Service through ensuring staff performs the following Service Process steps : Address all patients / customers visual life style needsMake eyewear recommendations based on patients / customers’ needsExplain each step of the eye exam;
listen carefully to patients / customers Utilize available tools & visual aids to summarize & ensure patients understand each aspect of their vision, eye health, & overall well beingCommunicate effectively with patients the need for annual eye exams.
Ensure all patients are appointed in TAB for their next eye exam
Conducts all services in accordance with protocol & accepted standards of care.
Ensures all patients receive accurate diagnosis & appropriate recommendations.
Establishes a positive Doctor / patient relationship.
Utilizes & leverages effectively all technology to deliver unsurpassed patient / customer experiences.
Ensures office systems are maintained.
Maintains State Licensure in good standing & practices to the full scope of that license, responsible for maintaining Continuing Education requirements.
Provides effective training & guidance to team members making use of Company provided programs.
Delivers clear, motivating & constructive feedback in a timely manner to all associates.
Creates a positive culture linked to the corporate culture; identifies what motivates each individual & directs conversations & actions appropriately.
Encourages associate decision making at the level closest to the patient.
Maximizes partnerships through leadership, participation & involvement.
Takes pride in the appearance of the office.
Maintains safe working environment for all associates / patients.
Doctor of Optometry
Commitment to quality patient care
Knowledge of current Optometric theory & technology
Strong communicator & listener
Problem solving ability
Solid Organization skills