HelpDesk Technician
solera
Ann Arbor, Michigan
5d ago

The Solera Way

Solera’s uncommon culture is based on three simple principles : Think 80 / 20 (Focus), Act 30 / 30 (Efficiency), and Live 90 / 10 (Accountability).

We define our mindset using Our 3H’s : Humility, a Hunger to succeed, and a desire to Hunt for opportunities to win. We train our volunteers to engage with each other modulating between their intellect (IQ) and emotional intelligence (EQ) using our 3Fs : Facts, Finesse, and Force.

Solera has become a global technology leader that is constantly growing in the double digits. The principles, drills, and values associated with the Solera Way have been fundamental to Solera’s success and our ability to grow, continuously change, and innovate.

Are You Uncommon?

We’re on the hunt for an experienced HelpDesk Technician - 1 who ranks in the top quartile among their peers. Someone who has a highly competitive and entrepreneurial mindset that is wired with a team-

first attitude, has no problem rolling up their sleeves to execute their missions, and can modulate between leading and following as needed.

You will serve as the HelpDesk Technician.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Delivers professional and top-quality customer service to all customers while performing within departmental call duration targets
  • Provides technical support to internal and external clients, including but not limited to field engineers, technicians, clients, sales, trainers and install specialists
  • Troubleshoots and resolves issues related to Audatex software and hardware
  • Communicates issues clearly and effectively to clients
  • Documents all customer interactions consistently, thoroughly and free of grammatical errors
  • Contributes to internal knowledgebase
  • Are You Qualified? -

  • 2+ years of experience in a computer / tech engineer role
  • Bachelor's or Associates degree in a computer related field preferred
  • Ability to work independently, make decision, and push forward implementations with customers
  • Ability to work in a team environment - Strong written and verbal English communications skills
  • Michigan

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