The Housepersons primary responsibility is to execute and maintain clean, orderly, and attractive conditions of all hotel corridors, vending areas, and department storage facilities.
The Houseperson all assists the Room Attendants with the production of guestrooms by delivering and maintaining adequate supplies throughout the day as needed.
The Houseperson is to act as an ambassador of the hotel by providing any and all information requested by guests including hotel amenities, area attractions, and restaurants.
They are to demonstrate the G.U.E.S.T and L.E.A.D.E.R at all times when interacting with guest to ensure a positive experience.
Supervisory Responsibilities : No direct reports
No direct reports
Experience / Education / Certifications :
High School diploma / GED - preferred
Customer Service experience required
Previous housekeeping experience - preferred
Essential Duties / Tasks / Responsibilities :
Core duties and responsibilities include the following. Other duties may be assigned.
90% - Cleaning & Guest Service / 10 % - Departmental Training & Meetings
Ensures positive guest experience by utilizing the GUEST service standards and LEADER recovery steps
Arrive to work on time and in proper uniform
Arrive to work with a positive attitude
Participate in daily line-up and regular training / departmental meetings
Clean all hotel corridors, stairwells, employee elevators, and storage facilities with the proper chemicals / tools according to hotel standards to ensure positive guest experience
Follow daily railroad schedule of assigned tasks to ensure all areas are cleaned and maintained properly.
Vacuum and dust as needed
Empty trash containers on all guestroom corridors and room attendant carts throughout day and according to railroad schedules.
Replenish / refresh all linen carts on floors for efficient flow of work of Room Attendant
Adhere to safety guidelines
Respond promptly to guest requests
Manage time efficiently to meet commitments
Strip guestrooms as needed to include the removal of trash, soiled linen and terry, and room service items
Use proper radio etiquette on a daily basis
Put away incoming deliveries and count housekeeping daily; report recommended ordering to Executive Housekeeping Manager for adequate supply of guest and cleaning supplies
Knowledge / Skills / Abilities (KSA’s)
Ability to communicate effectively with guests and Grand Performers
Strong organizational skills
Ability to balance a variety of tasks while maintaining the highest of quality standards
Ability to read / recognize various tools and chemicals used throughout the cleaning process
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