State Director of Operations
ResCare, Inc.
United States
4d ago

About this Career Opportunity :

As the State Director of Operations, he or she will be responsible for the overall performance of ResCare operated agencies.

This position will be responsible for the implementation of ResCare’s Policies and Procedures, Strategic Plan, Quality Assurance Initiatives and drive financial performance through superior service delivery recognized by both external and internal stakeholders.

The State Director of Operations also acts as a liaison with government officials and provider associations.

Essential Job Responsibilities :

Quality and Compliance :

  • Provide leadership in delivering all aspects of operational standards.
  • Provide all necessary support to agencies to ensure full implementation of internal measures (ResCare Best In Class).
  • Ensure all service sites are in compliance with all state and federal regulations without punitive actions.
  • Ensure all ResCare and state critical incident processes are followed.
  • Ensure all reporting requirements are met.
  • Human Resource Management :

  • Work with Regional Human Resources Director to ensure Human Resources Policy and Procedures are followed and appropriate corrective actions are taken timely and appropriately.
  • Ensure that all company training curriculum are implemented at all levels.
  • Ensure a written work improvement plan is implemented for any direct report not meeting performance expectations.
  • Hire, supervise, reward, discipline, and evaluate all direct reports timely and effectively.
  • Responsible for developing and cultivating talent for the purpose of succession planning.
  • Ensure each service site develops and fully implements a targeted recruitment and retention plan.
  • Ensure each service site has a written compensation plan.
  • Maintain a clear understanding of company compensation and benefit plans
  • Financial Performance Management :

  • Responsible for ensuring all agencies under their supervision exceed Revenue and EBITDA Targets.
  • Responsible for Labor Management of all its agencies to ensure the proper deployment of staff is occurring and meets the reimbursement methodology.
  • Responsible for accurate revenue and expense recognition for financial reporting.
  • Responsible for evaluating and implementing corrective action plans to improve the financial performance of each service location that is not meeting its financial targets.
  • Responsible for reporting and providing financial forecasts and results to Senior and Executive Leaders.
  • Participates in the development of annual budgets and operational plans.
  • Ensure continual improvement of the timeliness and accuracy of the agency's cash flow and management of the billing process (A / R)
  • Organic Growth and Business Development :

  • Responsible for evaluating potential growth opportunities through expanding offered services or development of new business lines.
  • Responsible for developing and executing Organic Growth Plans to enhance the company’s position as the preferred provider of services.
  • Responsible for cultivating and maintaining relationships with elected officials, regulatory agencies, and referral sources to enhance the knowledge of our services and our company throughout the Human Services Industry.
  • Position Requirements

  • Requires the ability for strategic management at an executive level, knowledge of financial and business principles with previous profit and loss responsibility.
  • Requires strong oral and written communication skills, the ability to develop functional teams in multi-site operations and possess excellent public relations skills.
  • Education :

  • A bachelor's degree is required. Master's Degree is preferred.
  • Must have at least 10 years management experience, five years senior management experience in the healthcare field or similar qualifications from other industries.
  • Additional Information

    This position will be based out of Anchorage or Wasilla, while supporting operations in the following cities : Anchorage, Wasilla, Nome, Fairbanks, Homer, Soldotna, and Dillingham.

    This role requires extensive travel to all operations in Alaska.


    ResCare offers a comprehensive benefits package to full-time employees including medical, dental, vision, paid time off, disability, life, and tuition reimbursement.

    All employees age 21 and older are eligible to participate in the 401(k) retirement savings plan.

    About Our Company

    Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels.

    Right now, we have an exciting opportunity for you to join our team as a State Director of Operations.

    About this Line of Business

    As one of the industry’s largest providers, HomeCare services offers care for more than 20,000 individuals across the country.

    We deliver quality, compassionate and highly individualized in-home care and support that helps seniors stay at home all while maximizing their dignity, privacy and independence.

    Whether our clients are recovering from illness, injury or surgery, living with a chronic disability or dealing with the natural process of aging, our services are tailored to meet the individual needs of people of all ages, physical conditions and cognitive abilities.

    HomeCare services include personal care and homemaking programs, professional nursing, geriatric care management, Alzheimer’s / dementia care, respite care and other programs, as well as differentiated offerings in home monitoring with Rest Assured® Telecare that help reduce hospital visits and keep people in their homes longer.

    ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

    1400 W BENSON BLVD STE 200, ANCHORAGE, AK 99503-3676 USA

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