Ruth's Hospitality Group
Denver, CO
1d ago

REPORTS TO : Manager

POSITION SUMMARY : To coordinate a minimum three-table station to provide a dining experience that meets or exceeds guest’s expectation.

Provides food, beverage, service and hospitality that meet all Ruth’s Chris Steak House standards and procedures

ESSENTIAL JOB FUNCTIONS : (Key Tasks and Responsibilities)

  • Reports to work as indicated on the work schedule and in the correct uniform. Practices positive personal hygiene and cleanliness habits during all work shifts.
  • Obtains station assignments from host / hostess or Manager-On-Duty at the start of the work shift; correctly completes all assigned opening and side work duties in a timely manner.
  • Greets guests immediately, makes suggestions and answers questions regarding food, beverages and service. Practices salesmanship to enhance the dining experience without allowing guests to over order.
  • Uses guests’ names regularly throughout the dining experience

  • Takes and records food and beverage orders from guests according to RCSH Sequence of Service and Pivot Point systems.
  • Processes guests’ orders, using the computer terminal according to RCSH Sequence of Service, Pivot Point and Food Timing systems to ensure all items are prepared and served on a timely basis.
  • Ensures all items are rung on the computer.

  • Ensures that all food and beverages delivered and served are served promptly, garnished correctly and meet the quality / presentation standards of RCSH.
  • Personally serves all entrée items to the guests.

  • Observe restaurant diners to ensure that guests are satisfied with food, beverages and service : immediately recognizes and responds to any guest needs and / or requests.
  • Maintains tables and station according to RCSH standards throughout the dining experience.
  • Practices teamwork by assisting fellow employees, as needed, by serving food, practicing table maintenance and bussing to enhance our guests’ dining experience.
  • Communicates to the Manager-On-Duty any and all situations where a guest may express concern or dissatisfaction with any aspect of the dining experience.
  • Correctly presents the guest check and processes payment for all food and beverages sold.
  • Closes station only upon direction from Manager-On-Duty; correctly completes all closing, sidework and checkout duties in a timely manner.
  • Performs all duties and maintains knowledge of all standards and procedures, as stated in the RCSH Employee Training Packet Service.
  • PHYSICAL DEMANDS : (Minimum qualifications needed to perform essential job functions)

  • Must be able to lift, handle and carry trays, smallwares and equipment weighing up to 35 pounds.
  • Must have a good sense of balance, be able to bend, kneel, stoop, reach and squat on a frequent basis to obtain and store food, beverage items, smallwares and service equipment.
  • Must be able to constantly stand and exert well-paced mobility for a period up to four hours in length.
  • Must be able to communicate effectively and listen attentively to supervisors, employees and guests.
  • Must be able to continuously use fingers to bilaterally operate point-of-sale equipment, prepare and serve food / beverage items.
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