Business Process Improvement PM
New York City, NY
3d ago

Summary :

Under the supervision of the Director of Human Resources, the Business Process Improvement Project Manager, conducts or oversees process improvement efforts with the objective of increasing efficiency and / or reducing costs through the application of project management, performance improvement, quality tools and methodologies.

This role includes responsibilities for managing projects end-to-end through the planning, development, execution and implementation stages.

He / she will provide training, mentoring and guidance to others in the business in the use of Project Management & Continuous Improvement tools.

Essential Duties and Responsibilities :

Works with business leaders to discover and identify project opportunities ·

Lead and manage significant process improvement projects that align with business goals and objectives using methods of team building, data gathering and analysis, process mapping, and problem solving. ·

Create project plans, manage scope, schedule and costs for process improvement efforts. ·

Support the identification, selection and prioritization of Lean Six Sigma / Continuous Improvement projects. ·

Provides communication of project goals, strategy and status within the project team and with project stakeholders, including senior management. ·

Establishes appropriate tools to monitor progress of planned improvement implementation and achievement of expected benefits ·

Studies operational and performance data to identify trends and opportunities for improvement ·

Develops and maintains required documentation throughout the project life cycle ·

Support / lead development of organizational maturity (i.e. institutionalized Lean Six Sigma) by training others in continuous improvement approaches. ·

Promote use of Lean Six Sigma methodology and tools (DMAIC, Lean, Kaizen and Design for Six Sigma). ·

Lead teams in defect analysis and creation of improvement measures. ·

Assist with data analysis, conclusions and presentations related to project completion and findings. ·

Develop instructional training material ·

Develop CI project plans; identify needed resources, alignment, milestones, deliverables, project prioritization and tracking.

  • Actively identify potential risks & issues relating to the delivery of projects and manage a resolution process in a timely manner, only escalating major issues. ·
  • Perform tasks after hours, on weekends, and as required by management / supervisory staff.

    Possesses a Lean Six Sigma Belt Qualification & Track record of delivering business improvement projects. ·

    Experience of working with and influencing stakeholders at a senior manager level. ·

    Ability to lead a cross functional team. ·

    Demonstrated ability to lead projects and direct / motivate project teams.

    Communication skills to work with all levels of the organization from call center representatives to Funds’ leadership. · Demonstrated ability to thrive in a fast-

    paced, results-oriented culture. ·

    Demonstrated ability to function effectively in stressful, fast-paced situations, with the personal leadership to influence and positively motivate self and peers. ·

    Demonstrated performance in developing and commercializing new products / technology in collaboration with other departments.

  • Ability to manage multiple projects and competing priorities. · Experience facilitating training and providing coaching in process improvement methodologies. ·
  • Strong ability to develop process improvement strategies using operational and performance data. ·

    At least 2 years of experience using formal project management methodologies. ·

    Excellent MS Office skills including Visio, PowerPoint and MS Project. ·

    Experience with a variety of business process management tools. · Detail oriented with excellent organization, presentation, critical and analytical thinking, communication, and problem solving skills.

  • Ability to plan and take initiatives to accomplish objectives in timely fashion. ·
  • Understands the Funds’ business environment. ·

    Ability to prioritize work and meet deadlines. ·

    Ability to establish and maintain effective working relationships with project team members, supervisors, and employees from other departments. ·

    Minimum of 5 years of experience in similar role.

    Education :

    B.A. in Business Management or similar relevant field.

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