What you’ll do
The Workforce Forecasting and Planning team sits within our Global Customer Operations (GCO) function, a global, omni-channel contact center providing extraordinary business travel sales and support to Egencia clients.
This team has 3 major responsibilities :
Using a detailed knowledge of the business, develop omni-channel demand forecasts that highlight risks in 17 separate global locations, and coordinate with Operations partners to set individual performance targets.
Enable meeting service level targets by developing a staffing plan with Recruiting and Training partners that is achievable and rapidly assess the financial and operational impacts of changes influence and guide GCO through a transformation and identifying process improvements through transformative change to support our travel consultants, drive shareholder value, and most important of all, delight our customers.
Reporting to the Director, Global Workforce Planning & Strategy within Egencia’s GCO team, you will lead a larger (9) global team of forecasters and big-
picture analysts to drive transformative change in the business. You’ll work with peers leading the Forecasting, Scheduling, and Command Center teams to develop, align, and execute a Workforce Strategy to enable the future vision of the GCO.
Who you are