FULL TIME AM SHIFT Guest Services Representative
Nothing Bundt Cakes - Gaithersburg, MD
Bethesda, MD, US
2d ago

If you've got an engaging, outgoing personality and enjoy working in a warm and friendly environment, then we've got the PERFECT position for you! Our Bethesda & Gaithersburg teams are growing and we are seeking an AM SHIFT Guest Service Representative to help us take our already amazing service to the next level!


  • This is a FULL TIME position that offers paid personal leave and Health benefits.

    Required Availability : Weekday Mornings, Peak Holidays, some Saturdays.

    Position Summary :

    GSRs will serve guests both in person and over the phone with creative solutions in a warm and welcoming environment.

    Guest Service Representatives will also perform side work duties for the crafting department, some light cleaning, and some clerical / data entry duties.

    Requirements :

  • Possess a strong sense of teamwork
  • Ability to follow instructions
  • Has integrity
  • Takes initiative
  • Fits the Nothing Bundt Cakes Culture
  • Has the ability to work well under pressure
  • Outgoing and friendly personality
  • Ability to multitask while paying special attention to detail
  • Strong sales ability
  • Genuine care of others needs
  • Ability to work with a sense of urgency
  • Responsibilities may include but are not limited to :

  • Abide by all NBC policies and procedures
  • Uphold NBC's image and brand
  • Assist other departments when necessary
  • Introduce walk-in guests to our bakery and our products with a guest tour
  • Assist guests with walk-in orders while using creative solutions
  • Suggest items that complement our cakes sales, up-sell with candles and cards etc.
  • Assist phone guests by placing incoming orders
  • Give cake presentations while performing quality control tests
  • Operate & balance (POS) point of sale with accuracy and efficiency
  • Gather guests email addresses
  • Keep samples available during all hours of operation
  • Maintaining a strong knowledge of NBC's products, prices, and promotions
  • Keep retail area clean, swept, neatly merchandised,
  • Dust all retail surfaces twice per week, including all counter tops, and POS stations
  • Duties assigned by crafting department such as fluffing bows and making design pieces.
  • Track inventory and commission sales
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