FULL TIME AM SHIFT Guest Services Representative
Nothing Bundt Cakes - Gaithersburg, MD
Bethesda, MD, US
2d ago

If you've got an engaging, outgoing personality and enjoy working in a warm and friendly environment, then we've got the PERFECT position for you! Our Bethesda & Gaithersburg teams are growing and we are seeking an AM SHIFT Guest Service Representative to help us take our already amazing service to the next level!

MUST BE ABLE TO WORK IN BETHESDA OR GAITHERSBURG*

  • This is a FULL TIME position that offers paid personal leave and Health benefits.
  • APPLICANTS MUST HAVE ABILITY TO WORK 9AM-3PM WEEKDAYS

    Required Availability : Weekday Mornings, Peak Holidays, some Saturdays.

    Position Summary :

    GSRs will serve guests both in person and over the phone with creative solutions in a warm and welcoming environment.

    Guest Service Representatives will also perform side work duties for the crafting department, some light cleaning, and some clerical / data entry duties.

    Requirements :

  • Possess a strong sense of teamwork
  • Ability to follow instructions
  • Has integrity
  • Takes initiative
  • Fits the Nothing Bundt Cakes Culture
  • Has the ability to work well under pressure
  • Outgoing and friendly personality
  • Ability to multitask while paying special attention to detail
  • Strong sales ability
  • Genuine care of others needs
  • Ability to work with a sense of urgency
  • Responsibilities may include but are not limited to :

  • Abide by all NBC policies and procedures
  • Uphold NBC's image and brand
  • Assist other departments when necessary
  • Introduce walk-in guests to our bakery and our products with a guest tour
  • Assist guests with walk-in orders while using creative solutions
  • Suggest items that complement our cakes sales, up-sell with candles and cards etc.
  • Assist phone guests by placing incoming orders
  • Give cake presentations while performing quality control tests
  • Operate & balance (POS) point of sale with accuracy and efficiency
  • Gather guests email addresses
  • Keep samples available during all hours of operation
  • Maintaining a strong knowledge of NBC's products, prices, and promotions
  • Keep retail area clean, swept, neatly merchandised,
  • Dust all retail surfaces twice per week, including all counter tops, and POS stations
  • Duties assigned by crafting department such as fluffing bows and making design pieces.
  • Track inventory and commission sales
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