If you've got an engaging, outgoing personality and enjoy working in a warm and friendly environment, then we've got the PERFECT position for you! Our Bethesda & Gaithersburg teams are growing and we are seeking an AM SHIFT Guest Service Representative to help us take our already amazing service to the next level!
MUST BE ABLE TO WORK IN BETHESDA OR GAITHERSBURG*
This is a FULL TIME position that offers paid personal leave and Health benefits.
APPLICANTS MUST HAVE ABILITY TO WORK 9AM-3PM WEEKDAYS
Required Availability : Weekday Mornings, Peak Holidays, some Saturdays.
Position Summary :
GSRs will serve guests both in person and over the phone with creative solutions in a warm and welcoming environment.
Guest Service Representatives will also perform side work duties for the crafting department, some light cleaning, and some clerical / data entry duties.
Possess a strong sense of teamwork
Ability to follow instructions
Fits the Nothing Bundt Cakes Culture
Has the ability to work well under pressure
Outgoing and friendly personality
Ability to multitask while paying special attention to detail
Strong sales ability
Genuine care of others needs
Ability to work with a sense of urgency
Responsibilities may include but are not limited to :
Abide by all NBC policies and procedures
Uphold NBC's image and brand
Assist other departments when necessary
Introduce walk-in guests to our bakery and our products with a guest tour
Assist guests with walk-in orders while using creative solutions
Suggest items that complement our cakes sales, up-sell with candles and cards etc.
Assist phone guests by placing incoming orders
Give cake presentations while performing quality control tests
Operate & balance (POS) point of sale with accuracy and efficiency
Gather guests email addresses
Keep samples available during all hours of operation
Maintaining a strong knowledge of NBC's products, prices, and promotions
Keep retail area clean, swept, neatly merchandised,
Dust all retail surfaces twice per week, including all counter tops, and POS stations
Duties assigned by crafting department such as fluffing bows and making design pieces.
Track inventory and commission sales