Retail Support Team
Macy’s, Inc.
Burlington, Massachusetts, United States
6d ago

Job Overview :

The Support Team Associate is responsible for the Merchandising, Fulfillment and BOPS process as well as achieving sales plan by ensuring proper product placement and flow of new receipts.

They create an enhanced shopping experience and support the selling process by leveraging relationship throughout the store in order to attend to the customer.

Other operational duties include floor moves, replenishment, inventory; shortage control, stockroom organization, and merchandising.

Performs other duties as assigned.

The summary below may not include all the essential functions and qualifications for this position. For more information, we encourage you to review the complete job description by clicking .

Macy’s uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences.

Additionally, during key events and peak selling times, Macy’s may offer additional shifts to our associates, which they may pick up using the self-

scheduling tool. Details on Macy's schedule options are available during the interview process.

Essential Functions :

  • Assist customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications;
  • proactively create enhanced shopping experiences through the heightened use of tools, technology and collaboration

  • Process merchandise to floor ready standards and assist the Merchandise Team Lead with the placement of merchandise on the sales floor
  • Place product to appeal to customer preference; Maintain high customer readiness standards by delivering a clean, neat, easy to shop store environment
  • Communicate issues to Manager and or Merchandise Team Lead
  • Regular, dependable attendance and punctuality
  • Qualifications :

    Communication Skills : Effective written and verbal skills, ability to

    interpret instructional documents such as safety

    rules, operating and maintenance instructions,

    and procedure manuals. Excellent written and

    verbal communication skills.

    Reasoning Ability : Self-starter, able to work independently and as

    part of a team and must have good time

    management skills.

    Physical Demands : This position requires constant moving and

    standing. Must be able to stand for at least two

    consecutive hours. Must be able to lift at least 30

    lbs. May occasionally be required to reach, stoop,

    kneel, crouch, and climb ladders. May have to

    reach above eye level. Involves close vision, color

    vision, depth perception, and focus adjustment.

    Other skills : Possess strong merchandising skills. Possess

    vision and creativity. Ability to collaborate and

    function as a member of a team. Ability to

    collaborate and function as a member of a team.

    Must possess a strong sense of urgency. Should

    be comfortable with the use of computers and

    frequent use of RF equipment.

    Work Hours : Flexible with scheduling and available to work retail

    hours, which may include day, evening, weekends,

    and / or holidays.

    This job description is not all inclusive. Macy’s Inc. reserves the right to amend this job description at any time. Macy's Inc.

    is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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