Bilingual Japanese Customer Support
Alpha Global Search LLC
New York, NYI
5d ago

An international IT company is seeking a Bilingual Japanese Customer Support Associate.

  • Responds to service related customer inquiries or troubleshooting by phone and email.
  • Instructs network carriers to troubleshoot circuit outages and usability issues.
  • Communicates with application service providers / resellers to respond to customer inquiries.
  • Provides customers with remote instructions to isolate the cause of Internet connection outages.
  • Provides customers with basic instructions on the use of the computer & network application services.
  • Escalates trouble tickets to the engineering team once the work level of a service ticket is beyond the scope of the 1st level support.
  • Manages ongoing service tickets and ensure the expected service levels.
  • Sends notices for planned or unexpected service outages to customers in timely manner.
  • Bachelor’s degree or higher degree
  • Experience in IT area a big plus
  • Business level Japanese / English skill
  • Strong communications and interpersonal skills
  • Ability to multi-task in a fast-paced environment
  • Proficient in MS Office
  • Apply
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