Sr Business Systems Analyst
Altice USA
Bethpage, NY 11714
2d ago

Due to COVID-19, we are prioritizing Internal AUSA candidates for the first 10 business days.

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show.

Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience.

We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.

We're not the only ones who have seen it; we've recently been recognized by Forbes as one of America's Best Employers as well as by the Human Rights Campaign, DiversityInc Magazine, and Cablefax for our diversity & inclusion program.

The Senior Business Analyst works with the Project Manager and other IT staff delivering functional business analysis and requirements gathering services.

The Senior Business Analyst is responsible for the development of documentation for existing and proposed business processes and functional specifications, as well as the facilitation of joint application design sessions with users and IT staff.

Typically, the Senior Business Analyst is assigned to one or more business units of medium to large size and the project assignments are medium to large scale, moderately to highly complex, and / or moderately to highly visible.

From an IT Perspective this person needs to demonstrate the ability to thoroughly research projects to support Expense Plans and Project based work.

They will be performing data collections, organization, work flow, and support analysis. Provide direction and support for preparation of quality deliverables.

Lead and apply department methodologies to assignments. Ability to define the work flow for improvements and resolve issues, while documenting and presenting project status.

From an Operational Management Perspective this person will be coordinating expectations and deliverables on inter / intra projects.

Lead on departmental projects and initiatives. Manage personal and group time Expense Plans / project work. Maintain expected levels of personal productivity.

Ability to analyze data, trends, or obstacles and consider available solutions and alternative methods of proceeding. From a Business Analysis Perspective this person will be conducting the requirements gathering and design documentation activities for medium to large scale applications development, package implementation, and / or system integration projects.

From a Technology Perspective they will be developing and maintaining user documentation and instructions for all systems for which they are responsible.

Define processing logic and translates high level business requirements into detailed functional design documents.

Qualifications :

  • A Bachelor's degree in Business (or Management), Computer Science, or related discipline, or equivalent work experience is required
  • Knowledge of Altice's business practices and / or industry
  • Knowledge of Call Center Operations and products such as Genesys, Aspect, Cisco, Verint. Understanding of associated business concepts including call queuing and routing.
  • Full understanding of project management processes and steps
  • Ability to perform multiple tasks and adjust priorities based on workload or direction from management or customer
  • Ability to handle multiple tasks simultaneously in a fast paced environment
  • Knowledge of all phases of the software development life cycle, specifically requirements gathering and documentation, is desired
  • Proven analytical ability related to analysis of functional business processes
  • Understanding of call center technologies including ACD, IVR, CTI, digital call recording, workforce management and reporting
  • Exceptional verbal and written communications skills
  • Knowledge of relevant technology, tools and middleware, including Java, HTML, XML, CGI, SQL, C / C++, 4GLs, OLE / MS Office,
  • Windows, ODBC, GUIs, RPCs, Vitria, Tibco and various RDBMSs, JAVA, VXML and associated testing methodologies
  • Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

    Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and / or protected classifications under federal and state law.

    This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

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