Customer Service Representative
Hudson Management Group
Clearwater, FL, US
1d ago

Hudson Automotive is a third-generation, family-owned and operated business proudly serving customers with all their automotive needs.

Founded in 1948, Hudson Automotive has grown from a single location in Providence, KY to a multistate, multi-franchise organization with 18 dealerships and more than 1,200 employees throughout South Carolina, Georgia, North Carolina, Ohio, Louisiana, Kentucky and Tennessee.

Our dealerships have been repeatedly recognized for outstanding customer service and have received Toyota’s President's Award, Nissan’s Global Award, Ford’s Presidents Award and the Honda President’s Award for their dedication to excellence.

In 2019, Hudson Automotive was voted Best Places to Work in South Carolina.

Every employee with Hudson Automotive is absolutely critical to our success.

Our rapid growth and fast-paced environment make this an awesome place to work.

Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.

Join our amazing team to build a career with Hudson!

Benefits

  • Medical, Dental, Vision Insurance
  • Life Insurance
  • 401k
  • Paid Vacation / Holidays
  • Paid Training
  • Employee discounts on products & services
  • Balanced work schedule
  • SUMMARY

    Hudson Management Group is currently looking for a Customer Care Representative to join our growing team.

    This candidate should possess the following skills :

  • Team player attitude
  • Very process oriented and organized
  • Great multi-tasker
  • Very friendly
  • Goal oriented
  • Tenacious
  • The right person will need to possess exceptional customer service skills.

    This position requires strong communication skills via phone, email and texting.

    Some responsibilities include :

  • Effectively manage assigned leads according to our process
  • Ability to engage with our customers in a friendly and professional manner
  • Efficiently complete phone calls, emails, and text messaging
  • Responsibilities :

  • Handle inbound service calls to book appointments
  • Outbound calls to current customer base to build on retention
  • Daily follow-up calls to improve customer loyalty
  • Outstanding Customer Service
  • Effectively communicate with the service team in order to meet customer needs
  • Requirements :

  • Service BDC Expierence (Preferred)
  • Strong phone skills
  • Exceptional communication skills
  • Computer literate
  • Excellent customer service abilities
  • Strong attention to detail
  • Ability to multi-task
  • EDUCATION and / or EXPERIENCE

  • Two to four years related experience and / or training; or equivalent combination of education and experience
  • LANGUAGE SKILLS

  • Ability to read, write and comprehend simple instructions, short correspondence, and memos.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form