Geek Squad Consultation Agent
Our Agents are the first point of contact for clients and command the check-in and check-out experience of client devices.
They ask the right questions, listen to client needs, take detailed notes, and partner with our Advanced Repair Agents to fully resolve the issue.
It's the Consultant Agent's mission to ensure no client is ever left unserved or underserved.
Responsibilities include :
Positively engage with the client during the check-in and check-out process
Ask probing questions, listen and record details, and offer an accurate time estimate for next steps
Monitor queues and provide status update to clients
Clearly communicate with team members
Support Geek Squad efforts to protect the world, one device at a time
Basic Qualifications :
Experience actively using and learning about customer electronics
Ability to work successfully as part of a team
Strong ability to prioritize and multi-task in a fast-paced environment
Ability to work a flexible schedule inclusive of holidays, nights and weekends