Customer Service Representative, Branch
Gannett Co., Inc
Jacksonville, FL
6d ago

Job Description

The primary role of the Customer Service Representative (CSR) is to provide quality service support for all customers. The CSR also provides support for the customer service manager, district managers, carriers, and other staff members.

The CSR's objective is to provide each customer with the highest possible service level.

Primary Responsibilities :

  • Answer incoming customer calls in a professional and efficient manner.
  • Make immediate decisions about how best to resolve service complaints.
  • Complete publishing run process. (Circulation computer system procedure)
  • Process all transactions necessary to keep the circulation subscriber database accurate. To include any processes required outside of the circulation system.
  • I.E. manual bills, reports, transactions sheets.

  • Update address database per customer requests and field requests for both newspaper home delivery and alternate publications.
  • Complete daily, weekly, and monthly reports as assigned by the Customer Service Manager.
  • Assist customers who visit in person with billing issues, placing ads, memorials, estate notices, requests to complete an application or make purchases.
  • Assist customers who visit in person who request to speak with other departments. Must stay up to date on general knowledge of other departments.
  • Maintain cash drawer at one stop. Must balance cash drawer at beginning & end of shift.
  • Minimum Qualifications :

  • High school diploma with 6 months in a customer service related field.
  • Must possess excellent communication skills.
  • Must be able to perform basic mathematical skills.
  • Must have the ability to type 45+ wpm.
  • Must have the ability to handle high stress situations, and be able to react immediately to those situations.
  • Minimum Qualifications :

  • High school diploma with 6 months in a customer service related field.
  • Must possess excellent communication skills.
  • Must be able to perform basic mathematical skills.
  • Must have the ability to type 45+ wpm.
  • Must have the ability to handle high stress situations, and be able to react immediately to those situations.
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