Receptionist Lead - FT Mon-Friday Days
Lifespace Communities
Bloomington, MN
2d ago

A few other details about the role :

  • Acknowledge and greet all residents, guests and team members with utmost courtesy and urgency. Ensure visitors sign in;
  • validate nature of their visit and notify resident or team member of the visitor. Provide for high levels of resident service.

  • Answer phones and other communication devices promptly and transfer messages to the appropriate party. Handle inquiries and release information in accordance with established policies and procedures.
  • Clearly communicate emergency information including fire, severe weather, missing person) to residents, guests and team members using community procedure.
  • Track and remind team of mandatory training in the Community. Assist in the completion of 90-day and annual performance reviews for concierge team.
  • Assist in data entry completion of resident insurance information into database annually.
  • Using Point-of-Sale system perform minor financial transactions associated with selling of stamps, gift certificates, fax and / or photo copying.
  • Perform administrative tasks for supervisor, residents and guests as requested.
  • Receive and ensure distribution of mail and other deliveries to the appropriate residents or department. When desk coverage is available, deliver packages and perishables to resident homes.
  • Be knowledgeable of local current attractions or events and offer recommendations and personal services that may include, but not limited to, restaurant reservations, recreation requests, doctor appointments, floral orders, dry cleaning, etc.
  • for residents and visiting guests. Information provided may include maps, literature and other materials.

  • Remind residents of scheduled reservations and other events. Assist residents with sign-up sheets and filling out community forms such as regular community bus routes, special transportation requests as provided at each community and room set ups for gatherings.
  • Responsible for accepting reservations for use of rooms and for guest rooms per Community procedure.

  • Responsible for keeping work area clean, orderly and safe at all times.
  • Open and close the concierge desk and properly secure all files, keys and equipment.
  • Receive inquiries and release information in accordance with established policies and procedures. Comply with HIPAA regulations surrounding handling and communication of medical and financial information.
  • Ensure guests / visitors abide by existing rules and refuse admission to persons, as directed. Call Safety and Security Officer when assistance is needed.
  • In absence of safety and security team, direct vendors and emergency vehicle drivers as needed.

  • Practice exemplary public relations and customer service with all contacts, to enhance the positive image of Lifespace and its communities.
  • Comply with applicable federal, state and local laws, rules, and regulations; maintain knowledge of and follows all company policies and procedures.
  • Obtain knowledge and demonstrate the principles of Living Lifespace, person directed care and successful aging philosophies and their inherent core values of commitment, respect, compassion, dedication, team work and quality.
  • Team member will support, actively participate and act in accordance with the principles of the Living Lifespace service culture and be familiar with and fluent in the language and service pillars of Living Lifespace.

    And here’s what you need to apply :

  • High school diploma or equivalent required.
  • Hospitality or customer service experience preferred.
  • Must have the ability to follow written and oral instructions.
  • Customer service experience required. A willingness to learn is needed.
  • Solid organizational skills including attention to detail and multi-tasking skills.
  • Ability to read, write and speak English sufficient to perform job duties and to interact and communicate with residents, vendors and team members.
  • Knowledge and ability to use Microsoft office software and other office equipment.
  • Ability to keep information confidential.
  • Ability to teach, motivate, assign and track tasks of others.
  • Ability to read, write and speak English sufficient to perform job duties and to interact and communicate with residents, vendors and team members.
  • Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form