GENERAL DESCRIPTION OF DUTIES
Based on CRT’s Steps to Success model, the Case Manager is responsible for the coordination of supervision, intake, referral and discharge of customers.
Daily monitoring of customer contacts and activities is a primary responsibility. The Case Manager conducts assessments of customer needs and coordinates referrals to Community Renewal Team programs and initiatives, as well as to other community resources.
SPECIFIC DUTIES AND RESPONSIBILITIES :
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification.
It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
MINIMUM TRAINING EXPERIENCE AND HEALTH CERTIFICATIONS :
Associate's degree in Human Services, Criminal Justice, Social Work or related field, or responsible employment experience of at least three to five (3 to 5) years in Criminal Justice, Social Work or related field.
Education may be substituted with experience on a year-by-year basis. Knowledge of Human Services, Criminal Justice and the Court systems is preferred.
Knowledge of substance abuse and target population helpful. Counseling background preferred. Ability to interact with people of diverse backgrounds required.
Ability to communicate effectively. Ability to compile written reports and maintain case notes. Must be available to work evenings, weekends, holidays and other shifts as necessary.
Schedules may be changed at any time to accommodate program needs. A medical and / or physical examination, including a TB vaccination may be required prior to appointment based on program requirements.
SPECIAL SKILLS, TRAININGS OR CERTIFICATIONS :
Bilingual, Specialized training with HIV / AIDS, Drug and Alcohol Abuse and / or counseling, Domestic Violence and / or any other applicable training related to field of work.
Intake and eligibility certification for all CRT programs including VITA, Energy Assistance, Early Care and Education, Eviction and Foreclosure Prevention and other CRT programs.
Complete yearly mandatory training including confidentiality and HIPAA compliance. Conducts home visits. Content knowledge in employment education, financial literacy, prevention / wellness education and housing.
ADA COMPLIANCE :
Physical Ability : Tasks involve sedentary to light work, involving some reaching, handling, fingering and / or feeling of objects and materials.
Sensory Requirements : Some tasks require visual perception and discrimination. Some tasks require oral communications ability.
Environmental Factors : Tasks are regularly performed without exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, animals / wildlife, toxic / poisonous agents, violence, disease, or pathogenic substances.