Residential Service Manager
TUDI Mechanical Systems
McKees Rocks, PA, United States
2d ago

Are you looking for a close knit office team with skilled co-workers and a place to grow? Welcome to TUDI Mechanical Systems Residential Service Department

Our approach is unique and our team is committed to making a difference. At TUDI, employee satisfaction is as important as customer satisfaction.

We are seeking to add a highly motivated and capable individual to join our growing team. This person will drive success as an integral part of TUDI Mechanical Residential Team.

Job Title

Residential Service Manager

RESPONSIBILITIES :

  • Coordinate scheduling with homeowners and Service Technicians.
  • Evaluate technical requirements to assure proper staffing and tools are in place to meet customer expectations and profit projections.
  • Review for requirements that could necessitate specific task training.

  • Assure all equipment, materials and subcontracts are ordered and delivered on time.
  • Master schedule showing current status and plan for all assigned projects.
  • Provide input and actively participate in regular review meetings on work progress, customer relations and other matters affecting service operations.
  • Report any obstacles affecting efficient and timely completion of projects.

  • Motivate and train the staff. Develop and implement programs to improve skills of the staff as individuals and as a group.
  • Work with Residential Service Technicians to insure customer satisfaction and timely completion of assigned projects.
  • Maintain customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and assigned staff.
  • Understand and apply principles of cost versus benefit to gain maximum utilization of company resources.
  • Ensure that quality standards are maintained.
  • Effectively present information and respond to questions from top management, customers, and sales and service personnel.
  • Maintain and validate truck stock program
  • BASIC QUALIFICATIONS :

  • Minimum of 4 year's experience in residential HVAC service work.
  • Knowledgeable of and understand appropriate codes and industry standards.
  • Knowledgeable regarding the operation of HVAC, plumbing, and Electrical Systems
  • Must possess good customer service and communication skills
  • Ability to build rapport with customers
  • Employee Benefits :

  • Family Healthcare premiums PAID IN FULL!
  • 401k with company match
  • Profit-sharing plan with company contribution
  • Competitive vacation package
  • Incentive Bonuses
  • Company smart phone
  • Company vehicle
  • Our results speak for themselves. Tudi Mechanical Systems has been consistently voted a top workplace and was recognized as one of the best contractors on the U.

    S. East Coast by Air Conditioning, Heating and Refrigeration News.

    Founded in 1987, TUDI Mechanical Systems has grown into the premier mechanical service contractor and trusted business partner in our defined market segment.

    Our ethics, strategies and business philosophies have led to consistent double-digit growth.

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