Microsoft’s 1st party devices including Surface, Surface Hub, and HoloLens are an essential part of our transformation to a Mobile First, Cloud First company.
In the Microsoft Devices Repair Experience and Warranty (CREW) organization, our job is to ensure customers of these devices have the best experience no matter where they are and what they want to achieve.
Ultimately, we are focused on ensuring these customers love our devices and choose to become repeat buyers and advocates.
Our team purpose is to ensure customers receive a premium aftermarket service experience through relentlessly driving operational excellence across our global vendor network.
We are looking for the right candidate to lead and transform how we build and manage a scalable Authorized Service Partner Network to provide Surface customers access to fast repair services globally, drive repeatable and scalable processes that ensures minimum inconvenience to our customers and drive network performance and efficiency.
We are looking for a results-oriented individual to manage our order management business operations, reports, metrics, and work with key internal stakeholders across different organizations.
This person will oversee the day to day operations of order management and material order movements. They are responsible for reviewing the order process and proactively making necessary changes to increase productivity and efficiency as well as drive transformational change in the end to process.
Assist in overseeing the compliance of order fulfillment and material movement goals and monitor the activities accordingly.
They will be accountable for ensuring the timely resolution of incidents or issues and ensuring minimal impact on the Customer Experience.
They should be self-motivated, customer focused, analytical and data driven. The candidate will be a liaison with other departments (such as planning, exchange centers and or distribution centers) to support the customer priority based on changes in supply, product availability or changing customer requirements.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and / or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the .
Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.