Escrow Operations Manager
First American
Santa Barbara, CA, United States
5d ago

Company Summary

Join our team! As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American Title Insurance Company (NYSE : FAF) is an ideal place to build your career.

We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889.

First American Title’s Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans.

We believe that our people are the key to the company’s continued success.

Because our employees enable our future, we invest in theirs by supporting their careers and promoting their overall wellbeing.

First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For® 2018 list for the third consecutive year and to more than 50 regional Best Places to Work lists.

For more information, visit

Essential Functions

  • Manages and sets priorities of an operational function; creates project plans, identifies and leverages resources
  • Influences outcomes and assures that all employees within area of responsibility are working towards a common goal
  • Participates in the decision process regarding capital expenditures and asset redeployment activities
  • Is responsible for adherence to operating budget guidelines regarding all expenses
  • Actively participates in all activities which support the organization’s goals and objectives
  • Contributes to and drives project reviews and approves detailed designs and cost estimates for projects
  • Participates in the development of both short and long range plans for the organization and provides input to operational decisions and to clarify or modify project plans, and / or schedule requirements
  • Job Complexities

  • Works on a diverse range of problems of moderate scope where analysis of situations or data requires evaluation of a variety of factors and an understanding of current business and trends
  • Exercises judgment within generally defined practices and policies in determining objectives and approaches to project completion
  • Supervision Received or Extended

  • Receives assignments in the form of objectives, establishes goals, and assigns resources to meet schedules and goals
  • Receives feedback on meeting product, project, or operational objectives, quality, schedules and budgets
  • Provides direction to, mentors and coaches team members
  • Manages all aspects of the daily work flow of the branch operations and assists department employees with escalated operational issues and problems
  • Impact

  • Interacts with Management and peers in other departments for purposes of gaining cooperation, exchanging technical information, and presenting project plans and reports
  • Provides input to and may develop operational plans; works with Senior Management to ensure that plans are integrated with broader strategies
  • Is responsible for meeting goals and objectives.
  • Knowledge and Skills / Technology Used

  • Solid administrative skills; management skills
  • Project management skills
  • High level of business acumen, strategic agility, ability to develop others, and influence outcomes and change
  • Negotiate for resources
  • Excellent interpersonal and communication skills
  • Must be able to establish credibility and be decisive, coupled with the ability to recognize and support the organization’s preferences and priorities
  • Successfully track record in designing, developing, and executing complex projects in area of functional expertise
  • Adeptness to influence the thinking of, or gain acceptance from, others in sensitive situations, using influence and preventing damage to the relationships
  • Strong capacity to communicate the function’s vision and the department’s direction and set aligned goals. Provides resources and creates systems to measure results
  • Ability to drive and model customer loyalty, manage customer expectations, solicit customer feedback and ensure commitments are met
  • Provide others with reliable information and delivers informative and persuasive presentations
  • Collaboratively engage with leaders to create, identify, and implement solutions to further effectiveness of the business
  • Typical Education

  • Bachelor's degree or equivalent combination of education and experience
  • Typical Range of Experience

  • 5-7 years directly related experience
  • 3-5 years demonstrated experience in a leadership role
  • First American invests in its employee’s development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work.

    First American is committed to diversity and inclusion.

    We are an equal opportunity employer.

    For more information about our Company and our dedication to putting People First, check out / careers.

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