Shift Manager (FT)
Comstock Companies
Ashburn, Virginia, United States
5h ago

Comstock Holding Companies, Inc. (NASDAQ : CHCI), is a multi-faceted real estate development, asset management, and real estate related services company that, since 1985, has designed, developed, constructed, acquired and managed several thousand residential units and millions of square feet of residential and mixed-use projects.

Comstock focuses on commercial real estate development and asset management while providing real estate related services that include development services, asset management and property management, capital market services, real estate brokerage, environmental consulting and design services, commercial mortgage origination, and real title services.

Comstock's substantial experience with entitling, designing, developing, and managing a diverse range of properties including apartments, single-family homes, townhomes, mid-rise and high-rise condominiums and mixed-use properties, as well as large scale commercial parking garages and transit related infrastructure projects, has positioned Comstock as a premier developer and real estate asset manager.

The Shift Manager will assist the Senior Operations Manager with the operation of a complex parking site with multiple employees.

This position is for Monday, Tuesday, and Wednesday from 4 PM to 12 AM as well as Saturday and Sunday from 4 PM to 12 AM.

The sites could be manned and unmanned, automated, or manual parking sites. This person is responsible for carrying out instructions as directed by the Senior Operations Manager pertaining to the day-to-day operations of the facility.

Responsibilities :

  • Accurately process exception transactions (e.g., lost tickets, grace period tickets, etc.) according to company policy, including completing the applicable form
  • Exhibit a friendly, helpful and courteous attitude towards customers and employees
  • Provide the company’s standards of service with each customer including maintaining the required uniform appearance, stating the company greeting, answering questions, resolving issues, and thanking each customer upon exit
  • Ensure that sites are maintained properly, and the company's safety procedures are being observed at all times
  • Determine the need for maintenance and / or repairs and forward to the Property Manager
  • Complete daily activity reports for facility; responsible for completion of accident report
  • Report to work on time
  • Notify management of any situation that needs attention
  • Directly oversee all day to day activities associated with opening, managing, and closing the facility
  • Oversee the contract parker program by ensuring customers are properly registered, A / R is billed and collected on a timely basis and responds to corporate account requests and concerns
  • Ensure the facility is operating in accordance with company policy including revenue control, equipment maintenance, proper and accurate signage and internal audit scores
  • Ensure the facility’s safety and security for guests and employees by reviewing maintenance checklists and conducting periodic safety audits as directed by the company’s Safety Manual
  • Responsible for resolving customer concerns that are escalated to his / her attention by the facility’s front-line associates
  • Responsible for documenting Incident Forms and conducting incident investigations as directed by his / her Property Manager and / or the Corporate Office
  • Complete small cleaning or maintenance tasks according to the company's maintenance checklists
  • Fill in for front line associates during their absences
  • Perform other duties as assigned by the manager
  • Qualifications :

  • A high school degree is required
  • One to two years' experience in a service or related industry preferred of which 3 months must have been in a parking setting
  • Ability to work weekends required
  • Ability to perform basic math calculations
  • Ability to read and comprehend verbal instructions and written correspondence
  • Ability to communicate effectively both verbally and through written correspondence
  • Have and maintain a valid driver's license
  • Ability to safely drive a standard or automatic transmission vehicle
  • Ability to maintain a professional and friendly demeanor when working with other employees and the parking customer
  • Ability to provide customer resolution in a professional and friendly manner
  • Must be highly credible and trustworthy, and operate with high degree of integrity
  • Must hold oneself and others accountable and strive for a high level of excellence
  • Must have a positive, can-do attitude and be able to fuel growth and innovation
  • Must be customer-focused and results-oriented
  • Must want to continuously learn and develop
  • Exceptional oral and written communication skills
  • Ability to work well in a team establishing good working relationships with others
  • Ability to multitask and prioritize tasks with a strong attention to detail
  • Self-directed and able to work independently, with minimal supervision
  • Physical Demands and Work Environment :

  • Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch, twist, and / or reach
  • Push, pull or lift up to 25 pounds
  • Continuous repetitive motions
  • Work under variable temperature conditions (or extreme heat or cold), under variable noise levels, outdoors / indoors, around fumes and / or hazards, around dust and / or mite hazards, around chemicals and bio-hazards
  • ONE COMSTOCK, ONE MISSION : Pursue exceptionalism by delivering extraordinary experiences while creating value for all stakeholders as a real estate asset manager, service provider, and investor.

    To support Comstock’s core mission statement, all team members must demonstrate a commitment to customer satisfaction while promoting professionalism, collaboration, and respect for all individuals and organizations that do business with Comstock.

    Comstock Holding Companies, Inc. is proudly an Equal Opportunity Employer EOE / M / F / D / V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

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