NOC
Comcast
Centennial, CO, US
4d ago

Job Summary :

Responsible for the remote installation, configuration, and testing of

managed services equipment for new customers, and replacement equipment

for existing customers. Acts in compliance with industry and Company

technical requirements, standards, policies, and procedures. Works under

general supervision and may require training and detailed instructions

Core Responsibilities :

  • Perform configuration, turn-up, and testing of managed services
  • equipment for day 1 customer installations and day 2 support of existing

    customers.

  • Work with off-net providers to troubleshoot connectivity issues with
  • circuits or vendor supplied Customer Premises Equipment (CPE).

  • Use various software systems and applications to effectively
  • troubleshoot issues and equipment relating to underlying network

    connectivity, as well as to identify configuration and other related

    issues with managed services equipment.

  • Train and mentor supported teams.
  • Collaborate with and foster relationships with internal and external
  • customers.

  • Regular, consistent and punctual attendance. Must be able to work
  • nights and weekends, variable schedule(s) and overtime as necessary.

  • Other duties and responsibilities as assigned.
  • Job Specification :

  • Bachelor's Degree or Equivalent
  • CCENT or other entry level industry certifications preferred.
  • Generally requires 0-2 years related experience.
  • Employees at all levels are expect to :

  • Understand our Operating Principles; make them the guidelines for how
  • you do your job

  • Own the customer experience - think and act in ways that put our
  • customers first, give them seamless digital options at every touchpoint,

    and make them promoters of our products and services

  • Know your stuff - be enthusiastic learners, users and advocates of our
  • game-changing technology, products and services, especially our digital

    tools and experiences

  • Win as a team - make big things happen by working together and being
  • open to new ideas

  • Be an active part of the Net Promoter System - a way of working that
  • brings more employee and customer feedback into the company - by joining

    huddles, making call backs and helping us elevate opportunities to do

    better for our customers

  • Drive results and growth
  • Respect and promote inclusion and diversity
  • Do what's right for each other, our customers, investors and our
  • communities

    Comcast is an EOE / Veterans / Disabled / LGBT employer

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