Guest Services Associate
Northwell Health
Tarrytown, NY
4d ago

Job Description

Performs general concierge, greeting and visitor identification and access duties at the primary hospital services entrance points on campus

Performs a variety of duties relative to identification and granting patient and visitor access to the campus.

  • Greets, identifies and assists all non-employees with determining purpose while utilizing campus services.
  • Receives and confirms identification, enters visitor information into EZ lobby Database and provides optical barrier readable badge which grants access to campus services
  • Assist and facilitates visitor way finding to patient service destinations.
  • Responsible for supplying and ensuring equipment and badging materials are in working order.
  • Trouble shoots EZ lobby system and is the liaison to the IT department if visitor badging systems are inoperable
  • Performs a variety of clerical duties essential to concierge operations.

  • Prepares a variety of records and reports from the EZ lobby system to monitor system performance.
  • Acts as liaison for mail distribution, materials distribution from vendors.
  • Maintains neat and orderly concierge workspace.
  • Notifies supporting departments of advanced scheduled visitations.
  • Orders supplies needed for concierge services
  • ADA Essential Functions
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