Telecommute Senior Principal Customer Care Analyst
VirtualVocations
Bridgeport, US
3d ago

A software company has a current position open for a Telecommute Senior Principal Customer Care Analyst.

  • Individual must be able to fulfill the following responsibilities : Providing high quality customer service while resolving highly complex cases / working with difficult customers Contributing to the Knowledge Base via KB creation and KB linking;
  • mentoring others in this area Proactively taking cases from senior and unassigned queue as time allows Qualifications for this position include : Ability to travel on site 9-

    15 years of Customer Care experience 15-20 years in the Industry Proficiency in Microsoft Windows and Microsoft Office applications

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