3 to 5 years of previous, relevant field service experience required.
Experience in one or more of the following industries preferred : electronic, fire alarm & life safety, and / or building automation.
Under direct supervision, this position is responsible for providing customer and technical support for installed systems that are typically more complex.
Services and supports existing customers by responding to service calls, carrying out Customer Support Programs and projects business.
Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Fire, Security, and / or Building Automation Systems and the installation of small or less complex projects.
Performs other duties and responsibilities as requested or required.
Developing exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
Developing technical skills and experience related to building automation systems, fire alarm systems, and / or electronic security systems.
Ability to develop basic programming skills and proven ability to troubleshoot problems and look for solutions.
Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
Proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel).
We Offer :
Must have valid drivers license with a clean driving record. Must be able to pass a background check prior to employment.
Must have or be able to obtain applicable state and / or local required industry licenses as required by state law.