Customer Service Specialist
NewRez
Wexford, Pennsylvania, US
4d ago

Description

Position at eStreet Appraisal Management Company

  • Service customer by resolving issues and answering questions in a timely manner.
  • Respond to incoming emails and phone calls.
  • Prepare department communications.
  • Participate in department meetings to improve the appraisal process.
  • Keep the operating system updated with documentation on each file.
  • Comply with all state, federal, and company policies, procedures, and regulations.
  • Education and / or Work Experience Requirements :

  • College Degree Preferred
  • Excellent oral communication skills, including ability to effectively communicate with internal staff and external customers
  • Detail oriented
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
  • Knowledge of computer programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook.
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and / or quantitative productivity standards.

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