Payment Processor
Shellpoint Mortgage Servicing
Greenville, SC, US
5d ago

Who we are

Shellpoint Mortgage Servicing (SMS) is America’s 5th-largest third-party mortgage servicing company. What is mortgage servicing?

Our clients are businesses that own mortgage loans (such as banks and real estate investment firms); on their behalf, we manage (or “service†) their loan portfolios : We collect homeowners’ mortgage payments, pay homeowners’ tax and insurance bills, and help homeowners in default to get current.

Summary :

Processes payments, adjustments and reversals in multiple systems. Works with other departments to research and resolve account related issues.

Researches and resolves credit balances.

Responsibilities :

  • Manages and posts electronic payment files from various sources, sellers, and previous servicers.
  • Processes Loan Modification files.
  • Drafts letters to customer regarding payments received on credit balance accounts.
  • Contacts Sellers, Attorneys, etc. regarding payment files and payments.
  • Researches and resolves credit balances for all account types for all servicing systems and provide backup describing why refund is due.
  • Researches and resolves account related questions for multiple systems.
  • Processes NSFs, Stop Payments, etc. in FTM.
  • Researches and resolves exceptions in FTM.
  • Processes unapplied jobs daily for secured and unsecured in Servicing Director.
  • Processes payoffs.
  • Researches and processes escrow surplus and overpayments on mortgage accounts.
  • Researches and resolves issues for Payment Processor Inbox and 125 Inbox. Pulls reports from Money Gram and Western Union.
  • Researches bankruptcy information and payments; completes interest adjustments as appropriate.
  • Works with Foreclosure, Loan Servicing, etc. regarding payment issues (post, return, etc.).
  • Create files and post payments and reversals in Servicing Director.
  • Creates refund file and verifies validity of refunds; submits to Accounting for cutting of checks.
  • Generates manual check requests, wire and ACH requests for urgent refunds.
  • Drafts letters, add notes to accounts and verifies back up paperwork for refunds.
  • Work task list timely.
  • Receives and posts wires and ach payments in Servicing Director.
  • Qualifications / Skills :

  • Associates Degree or higher and / or equivalent work experience.
  • Knowledge / ability to work in Servicing Director and lockbox exception queue.
  • Ability to make decisions independently.
  • High attention to detail.
  • Ability to manage work in order to meet multiple deadlines.
  • Intermediate knowledge of Word, Excel, Access and SQL.
  • Strong oral and written communication.
  • Strong problem solving skills.
  • Educational Requirements :

  • High School Diploma required.
  • Associate’s or Bachelor’s degree preferred.
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