Automotive Service Adviser/ Signing Bonus/5-day week
Cars of America, Inc.
Glenview, IL, US
20h ago

Provide our clients with the very best automotive customer service experience, ever, in keeping with our 600-plus 4.9 / 5.

0 Star reviews.Service advisers are the "face and personality" of the auto repair facility.

They also control the facility's profitability, productivity, efficiency and reputation.

Our success rises and falls on their skills, personalities and appearance.

A super-star service adviser is an indispensable part of the operation.

Responsibilities :

  • Answer incoming calls, emails, and texts.
  • Monitor and respond to multiple online and social media service requests such as Yelp, Angie's List, Repair Pal, Open Bay, Facebook, CARS of America's Website, plus more.
  • Act as a liaison between the vehicle owner and the service tech.

    Prepare estimates following company guidelines and procedures.

    Educating vehicle owners on proper maintenance procedures and assisting them in making informed decisions.

    Acting as a liaison between the vehicle owner and service tech.

    Qualifications :

  • Touch Type 40 WPM, PC and Tablet proficiency, Conflict Resolution Skills, Minimum 1-year Service Adviser experience in a non-dealer Automotive Repair Facility, be willing to acquire a C-1 ASE adviser certification within 1-year with our training.
  • CARS of America is a Smoke-free, Vap-free, Drug Free work environment for the safety and health of our team members.
  • We perform pre-employment and ongoing, random Drug Testing.

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