Expert Systems Engineer
Raleigh, NC, US
6d ago


Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes.

Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

The primary purpose of this role is to install, implement, configure, upgrade, and optimize the performance of application systems and databases required to operate Allscripts’ software Development and QA environments.


Establish, manage and maintain the Systems Development Environments, Upgrades, and Assigned Tasks that meet agreed functional requirements and customer expectations

  • Consistent efforts to deliver as per agreed scope and excel the deliveries from completeness’ and correctness’ point of view
  • Customer focus and closer alignment with the customers business objectives
  • Ensure enough reviews have happened (Peer, Stakeholders) and all review comments have been closed / incorporated before delivery of any artefacts
  • Keep all stakeholders informed in a timely manner for scope creep and get their consensus
  • Ensure efforts to continually improve domain knowledge
  • Infrastructure System Development Environments, Upgrades, and Assigned Task delivered within estimates and according to agreed schedule / within Target Level of Agreement

  • Ensure every team members knows the schedule and plan
  • Consistent efforts for delivering as per agreed schedule / plan and excelling within that
  • Keep all stakeholders informed in a timely manner about the slippages / delays and arrive with the plan to achieve the set goals on time
  • Infrastructure System Development Environments, Upgrades, and Assigned Task delivered with defined quality standards along with minimal amount of downtime disruptions, number of cases of poor analysis or design resulting into defects and re-work

  • Ensure the quality of the deliverables as per the defined defects standards and excelling within that
  • Identify the common causes of the defects, prioritize them and systematically remove them so that they do not reoccur in further development work
  • Efforts to reduce the overall defect injection rate (DIR)
  • Contribution towards the team synergy / influence team to achieve goals

  • Train, coach, and mentor junior team members
  • Provide leadership to the team
  • Help recruitment to build organization with right talent
  • Document issues with resolutions and share with team members to improve team productivity
  • Provide data to generate team performance metrics
  • Knowledge transfer with other team members to improve overall team education level
  • Take complete ownership for the assigned task and timely inform the progress of the project / task to all stakeholders
  • Adherence to the defined global Infrastructure standards
  • Take initiative and drives to bring to logical conclusion; Proactive approach
  • Provide accurate and timely information and escalates when there are issues
  • Actively participate in the project meetings and make valuable contribution
  • Assist in the development, planning, and operationalizing of an enterprise patch and vulnerability management program
  • Plan and manage patch management deployments by assessing application, security, and Windows patches and create recommended lists with logical explanation in terms of security and compliance
  • Coordinate with customer account managers, product owners, stakeholders, and leaders on the approval of patches, schedules, deployment, and remediation efforts
  • Communicate and coordinate with internal and external stakeholders and associates on patch and vulnerability management
  • Configure enterprise patch systems as SCCM and WSUS and coordinate with Windows teams with configuring scripts and group policy objects
  • Analyze data from multiple sources including CMDB, patch management, vulnerability management, and databases, prioritizing patches and vulnerabilities
  • Establish techniques and mechanisms for deploying backlog patch, third party patches, internal applications patches, and Windows patches
  • Coordinate patch and vulnerability management activities with other teams such as patch deployment teams, remediation teams, product teams, security operations, and governance, risk, and compliance personnel
  • Develop, document, and optimize all patch processes, procedures, and run books, including pre- and post- patching processes, configurations, and schedules
  • Score each patch based on risks and opportunity to prioritize, identify which patches are more valuable to the organization than others, ensure systems are fully patched, remediation activities are performed, and ensure proper implementation and deployment without any outages
  • Assist in developing effective action plans, schedules, budgets, status and metrics reports as well as other management communications intended to improve and enterprise patch management program
  • Ensure best practice techniques are followed by ensuring patches are deployed first in a non-production environment prior to production
  • Develop and implement patch and vulnerability remediation process including package creation, testing and deployment
  • Follow change management procedures, ensure patch deployments are performed during patch windows, and work with teams in the event of major incidents
  • Develop continuous monitoring approach to regularly measure and report the status of patching, vulnerabilities, and hardening
  • Communicate project and operational metrics, evaluate data in spreadsheets, and develop presentations
  • Qualifications

    Academic and Professional Qualifications :

  • Successful completion of a Bachelor’s Degree or relevant technical experience
  • Post-graduate qualifications or technical certifications preferred
  • Experience :

  • Firm understanding of enterprise patch management and vulnerability tools and techniques such as SCCM, WSUS, SCOM, Azure Update Manager, logon scripts, Tenable, or other patching and vulnerability management tools
  • 5+ years' experience in enterprise patch and vulnerability management
  • 5+ years of Information Technology Security, at least 3 with large enterprise organizations
  • Proficiency in scripting of packaged installation of patches, software and configuration changes
  • Ability to resolve critical issues in a time sensitive manner, cognizant of requisite service levels
  • Ability to establish trust and confidence; customer service focus with a high level of professionalism
  • Demonstrable experience balancing multiple priorities simultaneously with the ability to adapt to changing needs while meeting deadlines
  • Critical attention to detail and solid creative problem-solving skills
  • Ability to consistently follow policies and procedures
  • Strong communication and documentation skills
  • Excellent verbal and written communication skills, with the ability to effectively interact with all coworkers and stakeholders
  • Demonstrable time management skills and experience in meeting rigid and urgent assignment schedules
  • Travel Requirements :

  • Depends upon the project / program needs
  • Working Arrangements :

  • Work is performed in a normal office setting with minimal exposure to health or safety hazards
  • At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe.

    Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.

    Allscripts’ policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.

    Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada.

    Verification of employment eligibility will be required as a condition of hire.

    From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans

    This is an official Allscripts Job posting. To avoid identity theft, please only consider applying to jobs posted on our official corporate site.

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