BHLDN|Anthro Customer Associate
Anthropologie
Maryland, US
3d ago

CUSTOMER CONNECTION

Supports an environment of genuine customer connection

Acts as empowered team member, exercising decision making skills to enhance each customer’s experience

Demonstrates extraordinary service in each zone

Supports the MOD with an energized pace

Acts as a brand ambassador reflective of company values and aesthetic

Understands multi-channel business-utilizes tools to better service the customer

Takes ownership of product knowledge and current trends

PEOPLE & DEVELOPMENT

Supports new hires through being a mentor in their zone development

Is self-aware and focused on self-development

Is accountable to individual actions

Collaborates with the team during morning, closing and one minute meetings

Focuses on individual goals set

AESTHETIC UNDERSTANDING & APPLICATION

Executes stock-to-sales processes and presentation standards

Is knowledgeable of trend and supports brand messaging

Develops an understanding of how the merchant process impacts business and the customer experience

OPERATING PROCEDURES

Adheres to typical day / week guidelines

Is accountable to upholding the brand processes

Maintains a visually compelling store that is near, clean and organized

Adheres to internal and external loss prevention procedures

Upholds all company policy and procedure

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