Fort Lauderdale, FL
19h ago

Summary :

The Lead for HMSHost Food and Beverage locations accurately and efficiently processes customer

orders, maintains a friendly, efficient, and appealing environment for associates and customers, provides

guidance to other associates on proper procedures within the unit, and assists in the day-to- day

operations of the stores. Responsibilities also include welcoming all customers, encouraging, through

leadership and example, the highest level of sales and customer service performance by other

associates, assisting associates to maximize sales and customer service through coaching, counseling

and mentoring, and performing all other responsibilities as directed by the business or as assigned by

Management. This is a non-exempt position which reports to the Assistant Manager, Store Manager or

General Manager, depending on local requirements.

Essential Functions :

Accurately and efficiently processes orders while following recipes and / or product directions; or

Operates a cash register and receives cash or credit card payments from customers, accurately

counts and provides change to customers when appropriate while following all HMSHost

customer service and cash handling policies and procedures

Assists in locating, reconciling, and verifying the accuracy of transactions and operates

equipment with peripheral electronic data processing

Receives inventory, moves and lifts food and beverage products and supplies; transfers supplies

and equipment between storage and work areas by hand or cart

Provides guidance to other associates on proper portion control in the preparation of food, and

monitors whether proper food handling procedures, as outlined by Management, are followed

including wrapping, labeling, dating, stocking, storing, rotating and checking temperature of

products, coaching where any deficiencies exist

Assists the Manager or Supervisor in maintaining a friendly, efficient, and appealing environment

for associates and customers

Develops a solid knowledge of product and services available in unit

Cleans and sanitizes work station and equipment


Minimum Qualifications, Knowledge, Skills, and Work Environment :

Requires a High School diploma or equivalent (GED)

Requires a minimum of 6 months cash handling and customer service experience

Requires the ability to speak, read and comprehend instructions, short correspondence, and

policy documents, as well as converse comfortably with customers

Requires the ability to bend, twist, and stand to perform normal job functions

Requires the ability to lift and / or move up to 40 pounds

Frequently immerses hands in water and water diluted with chemical solutions

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