Nurse Care Coordinator
University of California Davis
San Francisco, CA, US , CA, US
1d ago

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve a promise we share with the professionals who make up our team.

Ranked by U.S. News & World Report as the number one hospital in California and among the top six in the country UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere.

In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Job Summary

Under general supervision, guided by the policies and procedures of the Medical Center and Ambulatory Services, and in collaboration with providers and administrative management, the Pediatric Rheumatology Nurse Care Coordinator works autonomously, utilizing the nursing process, to assess, plan, coordinate, implement and evaluate patient care within the ambulatory setting.

The Pediatric Rheumatology Nurse Care Coordinator is responsible for coordinating outpatient services and needs for a panel of pediatric, adolescent, and young adult (up to age 25) Rheumatology patients and providers in the ambulatory setting.

His / her responsibilities include telephone triage of patient symptoms, assisting with insurance authorizations, contacting home health companies, assuring DME and other home supplies are adequate, assisting with medication refill requests, patient teaching and assisting in the overall coordination of timely patient care.

The Pediatric Rheumatology Nurse Care Coordinator must have the ability to perform and prioritize multiple tasks and work well with staff, patients, and providers.

A high degree of independence, initiative, assertiveness, and diplomacy are necessary in dealing with faculty, staff, and patients in a complex environment.

Required Qualifications

  • Two years RN experience
  • Recent Pediatric experience
  • Recent Ambulatory experience
  • Active Registered Nurse licensure in the State of California
  • Active American Heart Association CPR certification
  • The flexibility to orient and work at all UCSF Medical Center locations
  • Preferred Qualifications

  • Proficient in EPIC
  • BSN preferred
  • Licensure / Certification

  • Active Registered Nurse licensure in the State of California
  • Active American Heart Association CPR certification
  • Service Excellence

  • Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior.
  • These standards and expectations convey specific behavior associated with the Medical Center’s values : Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter.

    These standards include, but are not limited to : personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.

  • Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions;
  • shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families / colleagues perceive interactions as positive and supportive.

    Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.

  • Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
  • Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
  • Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
  • Assumes accountability for improving quality metrics associated with department / unit and meeting organizational / departmental targets.
  • Work Environment

  • Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong.
  • Removes and reports broken equipment and furniture.

  • Picks up and disposes of any litter found throughout entire facility.
  • Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
  • Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
  • Protects the physical environment and equipment from damage and theft.
  • The flexibility to orient and work at all UCSF Medical Center locations is required.

    Equal Employment Opportunity

    The University of California San Francisco is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

    Further information about the University of California, San Francisco, is available at UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.

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